Problems receiving texts/calls.

[KAO17]

Hi,

I recently swapped from O2 to Three PAYG. Yesterday was the day of my number being forwarded. I can see that it has been forwarded (Checked the number) and I can make calls outbound. (My O2 sim disconnected yesterday).
But i cannot receive any texts or calls. I tried calling myself from my landline and it said "Network could not be connected" and now it says "Number is not recognised". I also cannot use data even though I bought a 10gb add on package. 

I leave the country tomorrow afternoon for 3 months - I'm worried this won't be sorted and will cause me massive problems. Any ideas or is it a sit tight and wait a little longer scenario?

Karl

[JonathanB · Accepted solution]

Hi Karl,

I'm sorry to hear your port hasn't went smoothly. If you're still not receiving calls or texts by midnight on your port date, I'd recommend to switch your phone off and on again, and also try toggling flight/airplane mode on and off again. If that doesn't fix it, it's best to get in touch with customer services, as you're most likely experiencing a split port.

This is rare, but it means we didn't receive all the files we need from your old provider. It can take a couple of days to fix, but if you get in touch, the team will escalate this with our porting team, who will chase this with the porting team at your old network.

Thanks,
Jonathan