Receiving calls and texts whilst abroad

[Blurkle]

I am finding conflicting answers on the website. 
If you are in one of the 71 countries but don’t want to buy the data packs and have zero spending cap. 
can you still receive calls and texts from UK?

[TimAllman]

What if you don't have a plan? I'm on the standard pay as you go, with no monthly fee or add ons. Do I pay to receive calls when I’m abroad?

[JadeF]

Hey @TimAllman 

Welcome to the Three Community Page.

You can find all the information on how roaming charges would affect you as a pay as you go customer here. 

Thanks, Jade

[TimAllman]

Not sure (or it's not clear) if this applies to me. I don't have a contract or add ons or data packs. I just have a pat as you go phone. I'm travelling to Hong Kong. Do I have to pay to receive calls? It seems a pretty simple yes or no question, but no one seems to be able to answer me.

[Maxine]

You'd have to buy a Data Pack in order to be able to use the services. If there's no pack available, you'd be subjected to charges whilst in Hong Kong. 

All the info is available in Jade's post and, you can click the link for all the information on the website.

Maxine

[JonathanB]

Hi @Blurkle,

Sorry for any confusion. Go Roam passes are for unlocking your allowances, and cover outgoing calls, texts, and using mobile data. Incoming calls and texts are free, so they don't trigger Go Roam. We've recently updated our Roaming Destination checker. If you check the destination out there, you should see a list of all outside allowance charges, and that receiving calls and texts are free.

Thanks,
Jonathan

[Belro12345]

Hi there. I have a Three monthly plan set up from 2023. It covers everything here in the UK , Unlimited. Can I use my phone in Greece this August for free as per normal,or do I require to pay something. I have a spend cap on of £15. Thanks 

[MZone]

Check the Roaming Destination checker.

[MZone · Accepted solution]

Incoming calls and messages are free when you're in Go Roam Europe & Go Roam Around The World destination.