Rings before Voicemail

a_ukboy · ‎08-01-2022

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks

JonathanB · 4 weeks ago

Hi everyone,

Just to confirm, as we still get occasional queries on this topic. Our current Voicemail service is a 15 second delay, and this can't currently be altered. As this can't currently be changed, I'll mark this as the solution to the topic so it's clearly visible on each page of the replies.

Thanks,
Jonathan

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MikeSinnott · ‎10-05-2023

Hi there, Please can you tell me how to choose a shorter delay before calls are diverted ot voicemail. Think mine must be set to 15 secs. Thank you

wwindebank · ‎07-14-2023

HI I'm new to 3, can you tell me how i can shorten my number of calls please before voicemail.

RJsMum · ‎04-26-2023

Please can you help me with similar?

Hutchison-houns · ‎11-14-2022

My husband wants to change his to 5 second delay but can't find a way. He's tried phoning 333 but was sent to generic chat setup. So frustrating. Is there a simple way to contact Three on this? Why can't we manage this setting ourselves?

StephR · ‎11-14-2022

I'm really sorry the team didn't help your husband with this when he called, @Hutchison-houns. I'm not sure why the team would direct him elsewhere, as they should be able to help make that change.

Was your husband able to connect via webchat? I've sent you a PM with a few extra details - if those settings haven't yet been updated, follow the steps there and we'll get things sorted for him.

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Pazza · ‎10-20-2022

I need to be able to extend the number of rings to 20 or 30 seconds before Voicemail is activated

JonathanB · ‎10-25-2022

Hey @Pazza,

I'm sorry, as StephR mentioned, we only support options for 5,10, or 15 seconds. But we'll certainly pass the feedback on that you'd prefer longer ring times.

JonathanB

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