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on 07-12-2022 10:26 AM
I have followed all of the instructions on the My3 app (switched it on from settings on my phone and the app) but, whenever I leave the Wi-Fi, my data doesn’t work and I cannot receive any calls or text messages. I really need roaming to work because I am in a different city and have no way of contacting anyone or get any directions.
on 07-13-2022 10:35 AM
Hi Nicky,
Welcome to the Three Community.
I'm sorry to hear that you're struggling to get a connection whilst you're away. Just in case the suggestions haven't worked, I'm sending a PM to your community account, so that you can get further help with this.
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 07-12-2022 02:07 PM
Hi @Nicky23
Hope you're well. Have you made sure that you don't have a £0 spending cap on your account, preventing you from the GoRoam daily charges? You should be able to edit this within the Three App. Check this out for more information - https://www.three.co.uk/go-roam
Also to make sure that the network is connecting, go into settings, network selection and set this to automatic.
Thanks,
Lee
Employee - Retail
on 07-15-2022 07:22 AM
Hi Lee I have the same issue but I cannot for the life of me see where I can take off the spend cap, the option to set is is just not there for me?? Any help would be great.
07-15-2022 10:45 AM - edited 07-15-2022 10:46 AM
Hi @ffs__owen
It's does look like there is maintenance going on with Three app and My3 as a whole which means the Spending Limit isn't showing.
For the time being contact customer services, and they can amend it for you. Call 333, if it's easier chat here - https://www.three.co.uk/support/thankyou