Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34306 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11918 Views
  • 2 replies
  • 4 likes

Really poor Connections 1 mb download in Blackpool area

We always have a poor connection using our three router but today its been significantly bad, even our mobile phones internet connection is poor. Checking threes network status they say our postcode is experiencing issues but there is no further info...

cobber57 by Fledgling
  • 212 Views
  • 1 replies
  • 0 likes

Enquiry on changing plan

my current contract expire in 4 months ,i also want to start a new contract with different plan. So can i know if can start the nee contract early

Kan by Fledgling
  • 203 Views
  • 2 replies
  • 0 likes

Three Mobile 4/5G Signal Very Poor - Please Help

Hi,I've been using Three Mobile, Data Only SIM since 2020/21 in a MIFI router with minimal issues.Since last Monday, the internet has been down. The post code status checker reports no issues.I've tried to reboot, factory reset the TP Link Archer MR2...

ThreeGee by Fledgling
  • 324 Views
  • 3 replies
  • 0 likes

Old call records

Hello,I'm trying to find my call records (i.e. old bills) from 2023 and 2024, but I only seem to be able to access 2025 bills. Any thoughts as to where I could find these old records?Thanks.

Kenny99 by Fledgling
  • 326 Views
  • 2 replies
  • 0 likes

WIFI down

For the past 17 days my WIFI in my area has been down i had a look on network checker and it saying working on a fix in the area but it has been 17 days now and its still down.

Trev

how do you turn voicemail of on three pay as you go?

Trev87 by Fledgling
  • 172 Views
  • 1 replies
  • 0 likes

Failed credit check

I am fuming!! I have attempted to upgrade my phone today and paid off what was remaining on my device plan. I spent an hour on live chat speaking to someone at 3, chose my phone, airtime plan, colours etc to then be told I have failed the credit chec...

GeorgiaH by Fledgling
  • 266 Views
  • 3 replies
  • 0 likes

WiFi calling not working

I have no mobile signal at home, so I rely on WiFi calling to make and receive calls. I have realised that there has been an issue with my WiFi calling for a while- no calls ringing but then receiving voicemail notification. Not able to connect to vo...

Slow again, no timeline for fix

Denny area again, low single figures data speeds. Network checker says we're working in your area but no estimated finish time or any advance notice.