Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 19533 Views
  • 22 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 7545 Views
  • 2 replies
  • 3 likes

No internet service

I’m in Bradford City Centre and for the past two days between 12-5pm I have had no internet connection. Can someone let me know if there is an issue in my area please?

Best solution APPLE WATCH ULTRA 2 MOBILE PLAN NOT PAIRING

“There's a problemE53304-Smartwatch pairing cannot be activated - Chat to one of our team :- From your Three phone 333, From any other phone 0333 338 1001”I am unable to pair my Apple Watch Ultra 2 to the watch mobile plan I have. I have read through...

Nogsy by Fledgling
  • 271 Views
  • 5 replies
  • 0 likes

Number transfer. How to do it?

I ordered new phone through fonehouse. Since i move to uk 8years ago i order my phones through them. (very good deals). Never have any problem. I got iphone 16 upgrade from 14. I gave them my Pac number as always. I got my new phone this morning. I d...

Bence by Fledgling
  • 168 Views
  • 1 replies
  • 0 likes

Dumb Phone Used For Calls And Texts Only

I have a Nokia 3310 (3G) 2017 dumb phone on PAYG.i only want it for calls and texts. This worked well until the 3G switch off.My phone still works at home though for texts and calls, but not when I am away from home. Is the phone accessing 2G signal ...

Timi by Fledgling
  • 127 Views
  • 1 replies
  • 0 likes

Using phone abroad.

Hi,I use an iPhone 13. My plan includes for 56 days roaming abroad. But when I am abroad (Europe) I never get any signal at all. (I end up having to buy esims)Any suggestions? Thanks

Briand by Fledgling
  • 104 Views
  • 2 replies
  • 0 likes

5G network dropping, 4G really slow. iPhone 14

Let me start by saying the phone is new, the sim is also new. for the past 4 months I’ve had great 5G speed. Then it dropped, I can’t reset it to catch on 5G only get one bar and it drops to 4G. 4G has two bars. no 5G on, no allowing more data on 5G ...

MEGie6x by Fledgling
  • 125 Views
  • 1 replies
  • 0 likes

Atw pass not activate

Just landed abroad i had purchased a 7 day atw pass, when I landed i received the charge text telling me there will be extra charges due to being out of the eu. The pass still hasn't activated so I read the forums which told me to turn off spend cap ...

Nuttah by Fledgling
  • 139 Views
  • 2 replies
  • 0 likes

Poor Signal

I live in a rural area on the outskirts of Derby and always have had a very poor signal fluctuating between  - 108 dBm and -115 dBm with download speeds of between 2 Mpbs and 15 Mbps using a ZTE MC 801a router. On several occasions nearly every day m...

can't make calls / not connected

So I've been using 3 for a while on my Xiaomi Redmi 5 and it's worked fine in the past. Recently I've been having an issue where I can't make or receive any calls. In my phone book they show up as 'didn't connect', so the line is just silent and then...

Rth by Fledgling
  • 211 Views
  • 2 replies
  • 0 likes

Unable to access youtube on projector device

I am using 3 wifi on my aurzen eazze projector. Until last month i could watch youtube Netflix and prime on the device, but now YouTube not playing on wifi network. It’s working fine if i change the network. What’s the issue with 3network for playing...

Ramach by Fledgling
  • 111 Views
  • 0 replies
  • 0 likes