Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

LN1 (Lincoln) area

Three website says "we're working on fixing an issue in this area at the moment". No further details. Trying to work from home. Total write off. I am getting vety weak signal and very slow speeds. Home broadband almost unusable. Phone too. Anyone kno...

Contract extension

Hi there,I hope this message finds you well. I wanted to let you know that my current contract is approaching its expiration date. I’ve really enjoyed working together and would love the opportunity to renew and continue our collaboration. Please let...

Problem with mobile internet for the last few days

Problem with mobile internet for the last few days. 4g also hardly works. 5g completely disappeared 3 days ago. No problems before. Will it be fixed? Se25 ***

Faulty mast

During the last few weeks I’ve been unable to get a signal in a particular area of the town that I live in. One example postcode that is affected is IP4 ***. Up until a few weeks ago there was a good signal in this area but now there is none. The pho...

Best solution VOICEMAIL HAS BEEN DEACTIVATED

My Voicemail is no longer working?? I haven't changed any of the settings. It was working perfectly well until recently. I have literally spent hours speaking to the customer service team and the (so called) Technical Team both via telephone and onli...

Calling Abroad

Hello. I pay £10 extra/month be being able to call my mother in France on her mobile and it has been working flawlessly until October. Now there is always a 5s delay making a conversation completely impossible. The first one or two ring tones sou...

Cant send SMS txt messages

For around a month i havent been able to send sms messages.i can recieve messages, ive tried switching off and on, tried airplane mode but nothing works.im on a monthly plan.phone is an iphone 15 pro. I have 2 sims a physical sim for work (works fin...

I can hear people but they cant hear me

For more than 5 years i have had very poor signal but the map says 5G 4G signal is top tier as it should be as I'm right next to a busy town with amazing coverage well so the map says. The issue is i can hear people perfectly but when i call lets say...

Data & wifi

Since 28th December,calls have constantly been dropping off,data has been painfully slow,its the same with the WiFi.Tried contacting 3,keep getting. Different story every timewe are working on it/it will be fixed in (insert any random number of days....

Mobile connection

No connection for last two days when not at home and work depot.This keeps happening time after time, home network not always great. I'm a delivery driver and need to be able to contact others. Still keep paying bill which goes up every month. Why do...