Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution PAC code

Someone please help! basically I ported my number to three yesterday- (to a pay as you go sim). unknown to me I actually needed to be on a different network so I asked three for my PAC today. I’ve been pushed from pillar to post and all I keep gettin...

No Data with a data roaming pass in Portugal

I have a go roam pass I am in Portugal but the data doesn’t work no internet I can text ( not iMessage) and make calls. Do I have to change do I have to change the APN in mobile network from. Three.co.uk

Missed call alerts

The recent addition of Missed Call Alerts has been very welcome. However, when overseas they don't work: is there a reason for this ?

Transmitter down in TF1 ***

Hello Community, A new transmitter was installed mid last year in the TF1 *** in the Wellington area of Telford. This was to replace an old mast on a now demolished building, for a time there was also a temporary transmitter. The new transmitter ...

5G Coverage

Is there a website / email address where I can suggest THREE to improve their 5G Coverage? I found out there are 5G coverage around me in alll directions but not at where I am living. Would be great if the coverage can be extended to me.

About Airtime

I have question can you cancel the airtime plan and pay only the phone because the network is really bad only one line and takes a lot to load something I would rather choose another network for the sim and save myself £30.I called the support and th...

0.0009MB Roaming Charges - ask what your credit limit amount it set to!

***Advice for customers being wrongfully charged for data roaming! - Ask what your credit limit is set to - mine was £150!***Three is 100% deceiving customers, avoiding questions and failing to admit liability. I have had ongoing issues since Februar...

WiFi calling not working

Hi,I just ported my number from EE and my wifi calling isn’t working. I contacted customer service at 3 but they just went through the usual resetting etc but still not resolved. Apparently there is an issue in my area atm, but when I checked online ...

3G Switch off dates 2024

I notice on the coverage checker that it now tells your the date the 3G mast in the area will be switched off. Is it possible for three to have a page with a list of towns and cities and the date affect or would that not be accurate if only ab certai...

Antenna on the 5103 5g router

Are they located at the back or the front of the router? Basically is it better to face the rear or the front of the router towards the nearest mast to get the best signal or does it not matter? Thanks, David.