Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No internet connection to 4g or 5g

Anyone else having any issues with internet network connection. I can get text messages and voice calls but my phone will not connect to the internet today and just says no network. It does connect to WIFI. Three have said there is no network issu...

Phone not working

Phone is not connecting to network even though showing full bars and 4G only works when connected to wifi. Sometimes connects randomly to network when out but overall not working

No coverage

No internet or phone for 3 weeks yet offered only £5 pounds, my whole life was disrupted and no-one would help on the phones, disgusting treatment.

Spoofed calls from abroad to be blocked - nice

a step in the right directionhttps://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/new-blocking-requirements-to-protect-consumers-from-scam-calls-from-abroad/

Best solution Poor signal

last couple of days I have had 1 bar of 4G signal and 2mb download speed, called up live chat and was told the mast is over provisioned and nothing they can do so I have to live with it asked if I could cancel contract early as this happens a lot and...

Unable to SMS from India

I can receive SMS messages in India no problem but every time I try to send one it fails. I've had this problem for so long and I have no idea how to resolve it. I'm on PAYG and travelling long term so need to use the services every 180 days to keep ...

When company give us compilation.

Company must give customers compensation.

Doctor tried to phone me but I got an alert saying the number was blocked

I've recently had a number of issues with my Honor phone after upgrading to MagicOS 8, where my phone reverted back to my old, pre-port, phone number. As a result of this I've been through resetting all my phone and network settings quite extensively...

WHY IS 3 NETWORK SO RUBBISH AND UNRELIABLE

WHY IS THE THREE NETWORK SO RUBBISH, THE SIGNAL IS VERY POOR AND UNUSABLE IN CORNWALL. IT STATES 4G SIGNAL BUT WONT MAKE CALLS OR CONNECT TO INTERNET AND YOU CANT EVEN GET ANY SIGNAL TO CONTACT 3 EITHER. I DO NOT SEE WHY WE PAY FOR A SERVICE THIS USE...

Home Broadband and 2 x Mobiles all on 3 Network

Hi, be interested in relevant comments! We have two iPhone SE's running on 3's network via Smarty. We also have Three Home Broadband running on the 3 mobile network. For some time, prob a good few months, we have random problems with making and r...