Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Intermittent Mobile Data - Location Issue?

I've been having issues with my mobile data. I was in Leeds the other week and had full bars of 5G but things like Whatsapp didn't connect, couldn't send iMessages, and was unable to browse. I did a network reset and turned airplane mode off and on b...

Best solution Certificate Needed- Tired of three service.

Dear Sir Calling and explaining everything to consumer support, business support, and consumer support was really tiresome for me. I'll explain again now... Last week my phone was stolen and I lost phone number data everything. As a result, I cont...

No out or incoming calls while in Spain

I have been in Spain for 3 days and can not make or receive calls. I have followed all steps in Settings and nothing is working. Roaming is OnNetwork selection tried all of them and Automatic.

No Mobile data coverage since Sunday

Hi there, I woke up four days ago and my Three phone could use mobile signal (SMS and calls) but not data -even though the 5G logo is active -leaving me without WhatsApp and google maps, which was really inconvenient as I was travelling alone and the...

I left Vodafone because…

I left Vodafone because I wanted nothing to do with them due to their greed and breach of contract. Had I been made aware of the proposed merger, I would not have taken out my current contract. I assume that I will be able to cancel my contract witho...

Radstock Area Signal Strength

The signal Strength in and around Radstock has reduced to the level that in central Radstock i have lost signal completly. Please investigate and return this area to a strong signal.

Best solution RCS not enabled on iPhone

I got a message from Three announcing that RCS was being launched for iPhones from 9/12/2024.It's the 10th now, and it's still not enabled on my phone: the RCS option is not present under Settings | Apps | Messages, and the IMS Status only shows Voic...

Slow

My internet has become so slow in my area it is almost unusable it sits at 1.26 mbps download and 3.99mbps upload it’s so slow before can even sign into my banking app it times me out I can’t even do my online food shop because it take forever to loa...

No internet no network

I’m not getting internet and network, it’s been 1year I am paying also I’ve been charged extra of £5 for not having any internet or network availability. I rarely receive any calls unless I’m outside, it’s a 2year contract please. I missed many inter...

Why won’t my phone work properly when using 5G?

My phone does not work when using 5G. I cannot use the internet or apps. I have a iPhone 14 and it is 5G compatible.