After today's outage I received a text saying I have used 100% of my Shared Mins. I am not on a shared plan or a business plan. I am on the same personal plan that I have always been on and do not share minutes.
I received another message saying I have used my £30 monthly out-of-allowance charges. I have not used anything out of allowance.
I made a call at 6.15 pm to Genie EV Charger EV 020 3598 408 (the call was 6 mins and said it was local landline changes). My account shows I was charged over £22 for making that call.
My account also shows I owe £21,474,836.48 in out-of-allowance charges in the last month. Yes that is 21 million pounds.
Hey I have the same issue and have been into a three shop, loads of people with the same problems. Don’t worry you won’t be charged. I can’t use my phone either until this is resolved. I was scared to death last night haha
