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Split CLI on Porting number

SomersetChap
Regular

I recently ported my number from Lebara and received a text confirming it had all gone through… Happy days, so I thought.

Made a test call and all good as showed my ported number correctly.  Sent a test text and this is where I am having issues.

When I text, it is showing the temporary number from three. Checked my iPhone and under settings it does show the temporary number along with iMessage etc. Turned all those off and tried editing the number to no avail. Restarted the phone, forced onto another network and back, no change.

Chatted the Three via Online chat and phone but no-one could solve it although someone said that it was being ported tomorrow (hmm).

Not sure where the issue sits as phoning is fine and seems to be a SIM update or something to force the phone to give me my ported number back on the device for texting.

Any ideas as a tad frustrating this one. 

Best solution
Best solution
SomersetChap
Regular

SOLUTION - This fixed my issue on my iPhone and thought I would share around.

Not sure if required as a pre-req but I had switched off iMessage & FaceTime.

I went into SETTINGS - GENERAL - TRANSFER or RESET IPHONE - RESET - RESET NETWORK SETTINGS.

This cleared all my WiFi passwords on SSID’s like home WiFi etc but after it restarted, I was able to go into SETTINGS - PHONE and change the number to my ported number. 

I then re-enabled iMessage and FaceTime and all now working correctly.

Thanks to all those that contributed in the community. It’s great to see.

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10 REPLIES 10
SomersetChap
Regular

Thanks for sending this link, even though the symptoms are the same that I am experiencing, it didn’t solve it 🤔😢.  Any other ideas greatly appreciated.