It's extremely frustrating when there's an issue with network coverage and the status checker gives you the generic, "We're fixing an issue with our network in this area..." message.
After re-registering via the app (which I was asked to do when my signal dropped), I've been unable to activate 5G. My phone stopped receiving a signal, meaning I couldn't get online, use the app, search for issues etc. without finding a public WiFi spot. When I found a WiFi signal, I tried to contact Three, but could only access Live Chat who told me the same, "We're fixing an issue with our network in this area..." message, word for word.
That message is the only one I've ever seen, it's the same one every time I check. The only difference is the time stamp, which simply states the closest time to the last quarter of an hour it claims to have been updated. I've had issues for the past 4 days and that message tells me nothing. It feels like it's Three's default way of processing customer problems.
It took me a day to work out that I could access a 3G signal on my phone, but only if I deselected the 5G and 4G options. So now at least I have some network coverage back, but still no idea when the 5G (or 4G) signal will return.
Three had been a solid provider for me, and the call center staff were always able to resolve the few issues I'd had over the years. Then came the push for everyone to start using the app, and ever since it's been harder to resolve issues, and almost impossible to actually speak to a human.
I hope things get better, this is first time since I began using Three that I'm seriously considering switching provider.
