Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Underground wifi

I am unable to connect to Wi-Fi on underground I am using iphone11 pro

Can’t use phone abroad

Hi, my phone isn’t working abroad and spend cap isn’t working or showing on the app or web so I can’t see if that’s the issue. None of your operators are available either and not having a phone as a single girl travelling on her own is nothing short ...

I'm in US and I can use my data, receive text messages but can't make or receive calls

HiI am in the USA and all my roaming settings are on. I can send and receive texts, use the Internet but I can't make or receive calls. What am I missing? I have reset my phone and nothing has changed.Thanks

I cannot use my phone abroad

I have an iPhone 13 and cannot use it in Canary Islands. I have a pay monthly plan but cannot get anything! Data roaming is turned on. Do I need anything else? Cannot get through on app or telephone or live chat

Wifi

the best thing I have from three is my WiFi no landline needed you can take it with you when you go away just can't wait till we get 5g coverage where I am

How do I switch to 3G only on iPhone 13?

4G is extremely congested near me (<0.3 Mb/s download) and no 5G. Customer services told me to switch to 3G (under Settings > Mobile data > Mobile data options) as it should work better but the only options I get are: 5G On, 5G Auto and 4G. Does anyo...

Can't send texts

For some reason I cannot send text messages today, it just says "couldn't send"

Best solution 5/5 ***** Fantastic services & allowances advanced plan 👍

Thank you ThreeUK for a top class port-in & very happy with services & allowances Was apprehensive but seriously happy with everything - thank you again all & keep up the good work

Net work

I’ve just moved over to 3 from virgin media and the package I’ve been given is unbelievable value for money. I can’t believe how much virgin was ripping me off. Plus the transition moving my old phone number over by the colleague at the call centre w...

Network Coverage

Will u ever be upgrading the network coverage in PO8 *** I'm fed up of always having weak and fluctuating network coverage in PO8 *** U say u are investing so much money into network upgrades but when will we ever see the benefits? Kind regards De...