Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Credit card payment

Hello, I live in the US and I purchased a pay-as-you-go card online for making calls and for using data while in the UK. When I was trying to purchase a top-up from my phone, it asked me to enter my postal code and it doesn't work. It says that there...

Cannot access my data in europe

My husband and I are travelling in Germany. He has been here for 2 months and all of a sudden he cannot access his mobile data. He is being asked to sign into a network and then receives a notification that he has used up his data even though on t...

Not receiving SMS texts from a Republic of Ireland phone mobile number.

A friend from the Republic of Ireland has sent me a number of SMS texts but I have not received any of them. He can ring me ok. I can ring him and also send SMS texts which are also being received by him. Just wondering where the problem would be? My...

Hey! Im currently in the USA and I cant make a call

Hey! Im currently in the USA and I cant make a call. Ive been here loads of times and used my phone exactly like it is set up so it shouldn't be anything to do with numbers not being correct or anything like that. Sadly I can't even call 3 or access ...

Calling

Hi i have a s21 ultra and i keep having this problem where im calling someone or receiving a call and i can hear them but they cant hear me whats so ever and when i try calling them back its the same im having to either wait a while or restart my p...

Weak and Fluctuating Network Coverage

What Is going on with the weak and fluctuating network coverage in PO8 XXX Kind regards Dean

Ahmet Meshi

Hello my name is Ahmet Meshi you block my number 07xxxxxxxxx

Holding on to my number with no contract

Hi I've had a contract with Three for a few years. I am wondering if I can stop my contract but not lose my number and my account and then restart paying at a later date?Thanks

Best solution LONDON UNDERGROUND WIFI

I am aware Three allow access to Wi-Fi on London Underground ( via Virgin login page ). However, in practise this is a faff - ( trying to recall the url, adding details & remembering the password etc….. ) therefore, as a suggestion - could you imple...

Roaming in USA number not recognized

SpoilerRoaming in USA on PayGo with Google Pixel 6 unlocked, connected to T-mobile LTE. Incoming calls get a "number not recognized" message, outgoing calls work fine. SMS and data both work. If I connect to AT&T, which is what the SIM wants to do, i...