Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15224 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5626 Views
  • 2 replies
  • 3 likes

Cannot buy data passport cannot access roaming

In Vietnam for 8 days. Got my first 24hrs data roaming all fine, got in touch with live chat via app to ensure I continued receiving data via data passport for the 8 days. Was told to pre pay £40 (£5 each day) using a secure link to ensure there was ...

Texts sending from Sim number after porting

Hi,I bought a sim free contract from Three and ported my old number across from Virgin.However when I send texts, some are correctly sending from my ported number (which is obviously what I want) but some are still sending from the 'temporary' number...

Network outage

There has been an issue resulting in no coverage in our area since Friday evening (2 Dec). Unable to get any sensible response as to how long this is likely to last for. Now I'm reading other posts where the outage has gone on for weeks which is real...

lc71 by Fledgling
  • 3015 Views
  • 5 replies
  • 0 likes

Ported number to wrong SIM

Hello!My partner ordered a phone on 3 from affordablemobiles.com over the phone. Five minutes later, I noticed a better phone for only slightly more, also on 3. We tried to cancel the first order, but they said it was too late and it was already bein...

Leaving 3

I’m very dissatisfied with the service so I’m finally leaving 3. I know there are many others unhappy with Three and people need to realise that the only way to change things is to leave as Three don’t really care about your complaints until they act...

5G rubbish upload speed

Can anyone explain why the upload speed with a 5G connection is so abysmal? In different locations I typically get 100-600Mbs download speed and 0.5-3Mbs upload speed. If I disable 5G the 4G speed at in the same location is around 60Mbs download and ...