Three is The Worst mobile Network in the whole UK

[KAY21]

According to annual survey, mobile provider Three was found to be one of the worst, ranking in sixteenth place with a customer service score of just 66 percent. Nearly half (45 percent) of Three customers who took part in the report, claimed that they faced an issue in the past 12 months, making Three users the most likely to experience difficulties

[Mp3ger]

Appalling customer service. I have been with them for almost 20 years. They do not value their customers. Once I have used the data passports on my account, I will be off.

[Gregster1970]

Have to agree. I contacted customer support when I got back from abroad, as my phone wouldn't work, even though I paid for the data roaming add on. The guy was quite happy to keep saying "That isn't included in your plan" (Even though I bought the add on"

[Yorkshire-Tyke]

Sorry to hear you weren't listened to Gregster1970. Really frustrating when they just repeat answers parrot fashion.

In one of my previous (and very long) complaints with an advisor - that was going nowhere at all - I was asked: "What is my expectation of THREE?"..I replied: "To just give me accurate information." He was really reluctant to admit THREE had given me the wrong info' on my remaining allowance, even though it was there on my dashboard.

Currently, I'm using a 3G Dongle and, as you may know this is to be switched off in September. I tried to get online help and, also help from a THREE store regarding purchasing a new 4G dongle - but was offered nothing. Really disappointed with their customer approach - I will be moving to another mobile provider soon..

[Mover321]

Absolutely the worst! After three months of hassles I’ve got a PAC code and will leave this pathetic network!