cancel
Showing results for 
Search instead for 
Did you mean: 

Three network dropping Teams and Facetime in South Ealing

westlondon
Regular

The 3 network has become very unreliable in South Ealing - W5 5RF

The signal on my roof mounted home router is good - it has line of site to 3's mast and with very good signal quality scores for 5G - download speeds in the 400-600 Mbps range

In the last 3 weeks the network has been constantly dropping MS Teams video calls and Facetime video calls - it's not a bandwidth thing - the network seems to completely drop the data connection for a minute to two (disconnecting the router) and when it returns the download speeds are still very good.

The 3 service has been great for the last 18 months but intermittently the network status page for faults reports there's an issue and then the next day there's no issue reported but the network is still unreliable.

 

10 REPLIES 10
Anonymous
Not applicable

Things to do;

1) Check the Three status page for any ongoing issues especially as you say you’ve got a roof mount router with line of sight. 
2) Failing that it’s a call to customer service. 
Best of luck.