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on 06-01-2024 11:26 AM
I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work.
Three tech team said we are raising a work order for you and when I said what is your SLA for this? I mean how soon this will get fixed, that person said it will take ‘few weeks’ but few weeks is not something they should say because it can be 5 weeks, 15 weeks etc they should say it will take 14 days and they should stuck to 14 days as max instead of saying few weeks.
on 06-01-2024 12:21 PM
I had the same issue. Joined Three and registered for Three+. Left Three and ported my number out and rejoined Three to get a better deal porting my number back again. Couldn’t re-register for Three+. @JonathanB managed to get it resolved for me though.
on 06-01-2024 01:00 PM
Thanks @MZone, hi @JonathanB could you please help me on this?
on 06-02-2024 02:25 PM
Hey.
Jonathan isn't going to be around for a while, sadly.
I'm unsure how Jonathan got this resolved for MZone. My understanding is that it's a limitation of the system currently.
I can drop him a message asking him to get back in touch with you, and perhaps he will be able to help again.
Pete.
on 06-02-2024 04:19 PM
Thank you, I have dropped private message to him and waiting for him to read
on 06-04-2024 08:13 AM
He messaged a more senior tech team who cleared my old Three+ account off the system as this was causing conflict.
on 06-04-2024 01:06 PM
He hasn’t responded my PM so far so let’s wait
on 06-01-2024 09:34 PM
Have you tried using your number in this format +447*********
on 06-01-2024 10:06 PM
Yes I tried 07 and +447 both
on 06-03-2024 04:47 PM
I have contacted three complaints departments and they also don’t know how many weeks it will take