Three+ reward app

[rky]

I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work.

Three tech team said we are raising a work order for you and when I said what is your SLA for this? I mean how soon this will get fixed, that person said it will take ‘few weeks’ but few weeks is not something they should say because it can be 5 weeks, 15 weeks etc they should say it will take 14 days and they should stuck to 14 days as max instead of saying few weeks. 

[MZone]

I had the same issue. Joined Three and registered for Three+. Left Three and ported my number out and rejoined Three to get a better deal porting my number back again. Couldn’t re-register for Three+. @JonathanB managed to get it resolved for me though. 

[rky]

Thanks @MZone, hi @JonathanB could you please help me on this?

[PeteyP]

Hey. 

Jonathan isn't going to be around for a while, sadly. 

I'm unsure how Jonathan got this resolved for MZone. My understanding is that it's a limitation of the system currently.

I can drop him a message asking him to get back in touch with you, and perhaps he will be able to help again. 

Pete. 

[rky]

Thank you, I have dropped private message to him and waiting for him to read

[MZone]

He messaged a more senior tech team who cleared my old Three+ account off the system as this was causing conflict. 

[rky]

He hasn’t responded my PM so far so let’s wait

[MZone]

Have you tried using your number in this format +447*********

[rky]

Yes I tried 07 and +447 both

[rky]

I have contacted three complaints departments and they also don’t know how many weeks it will take