Three+ reward app

[rky]

I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work.

Three tech team said we are raising a work order for you and when I said what is your SLA for this? I mean how soon this will get fixed, that person said it will take ‘few weeks’ but few weeks is not something they should say because it can be 5 weeks, 15 weeks etc they should say it will take 14 days and they should stuck to 14 days as max instead of saying few weeks. 

[rky]

Hi @JonathanB 

Please assist me on this one.

Regards,
Raj

[KateS]

Hey Raj,

Thanks for reaching out.

I'll drop you a PM with instructions on how to reach out to my colleagues who will be able to help with this request.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Kate

[rky]

I have contacted three complaints departments and they also don’t know how many weeks it will take

[MZone]

Have you tried using your number in this format +447*********

[rky]

Yes I tried 07 and +447 both

[MZone]

I had the same issue. Joined Three and registered for Three+. Left Three and ported my number out and rejoined Three to get a better deal porting my number back again. Couldn’t re-register for Three+. @JonathanB managed to get it resolved for me though. 

[rky]

Thanks @MZone, hi @JonathanB could you please help me on this?

[PeteyP]

Hey. 

Jonathan isn't going to be around for a while, sadly. 

I'm unsure how Jonathan got this resolved for MZone. My understanding is that it's a limitation of the system currently.

I can drop him a message asking him to get back in touch with you, and perhaps he will be able to help again. 

Pete. 

[MZone]

He messaged a more senior tech team who cleared my old Three+ account off the system as this was causing conflict.