Trade in no payment received - scam?

[Turnerp]

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palmed me off onto the trade in helpline, sat on the phone for over an hour till it was answered, when I finally got through they had no explanation for why this has happened and said they’d pass it onto management, three days later and I am still awaiting payment 

I know others are facing the same issue, has anyone’s been resolved? 
I am also disgusted at the service and customer care along with the lack of communication. 
I will not be using three again due to this mess up and complete scam

[Amy2]

Hey do you have any socials to private message, I'd like to talk more about this 🙂

[KateS]

Hey @IsacLondon,

I'm sorry to hear you've not received your trade-in payment yet.

Could you advise the date you received the email stating the payment would be made on the 21/10/2024, please? Was this a direct email from Three? 

Have Ingram confirmed the device has been received and the payment has been released, at all?

Thanks,
Kate

[IsacLondon]

If this isn’t resolved within the next day or two, I have a solicitor from a Tier 1 firm ready to take action against Three. I’ll be sharing this information widely, both here and across the internet, and the solicitor will be prepared to support others who have been scammed by Three. It’s time they are held accountable.

[KateS]

Hey @IsacLondon,

Thanks for getting back to me. I hear your frustration and want to help. I'll send you a PM with further information.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Kate

[IsacLondon]

Thank you for your private message. I’ve been in contact with them and had a chat with a customer service representative who provided reassurance and advised me to set it aside for 48 hours. It felt like receiving a personal VIP service. Let’s hope this helps speed up the process and resolves the matter soon.

If I may be honest, every customer deserves to be treated with the same level of care, and each inquiry should be taken seriously.

Thank you!

[IsacLondon]

It has now been over 48 hours since I was advised to put the matter aside, but unfortunately, I have yet to receive the payment. The last update I received was on Friday, where I was told that the issue had been escalated. While I appreciate the update, I have been informed by numerous representatives that the matter has been escalated, but it seems that it has now reached a point where it is no longer being actively addressed.

I would appreciate a more concrete update and a resolution as soon as possible. 

[Turnerp]

Hi Isaac, 

day two has now passed after emailing me two nights ago that I would receive payment, I am still waiting for the money.

[IsacLondon]

I’ve spoken to Three again today, and once more, they’re redirecting me to Ingram. However, I’ve already contacted Ingram, and they are clear that Three is misleading me.

[IsacLondon]

We’ll start a new thread and ask everyone who hasn’t been paid to simply mention “didn’t get paid.” Once we have a list, even if it’s small, we can take it further from there.

[Killer]

Didn’t get paid