I have been unable to make or receive phone calls now for at least a month, you are saying because you are switching 3G off and you need 4G calling ( which according to your page my phone does ) but still nothing. But visiting 2 phone stores today ( inc 1 who deals with all phones and several networks Inc 3 ) BOTH told me phone calls have nothing to do with 3 or 4G !!! That is to do with the internet only and that even if you have a simple basic phone you should be able to make / receive phone calls. In the second shop he told us he has had lots of complaints from 3 customers with the same problem, and it's a problem with them. So what is the TRUTH !?!?
Have a look at the page here for more information. If your phone doesn’t support 4G calling or VoLTE and 3G has been switched off in your area then you won’t be able to use your phone. If your phone is compatible as you say then check that 4G calling or VoLTE is toggled on. Also put your postcode in the coverage checker to see if 3G has actually been switched off in your area. If it hasn’t then this is not the issue and you need to contact customer services.
No it's not because as I said 4G has nothing to do with calling !!! It's the internet only. And sorry but customer service is about as much use as a chocolate fireguard !!
I’m sorry but you are incorrect 4G has a lot to do with calling especially if 3G has been removed in your area. You have obviously not read the link I provided.
I went into the 3 shop who were very unhelpful , peddling the same nonsense . When I told them my phone was on the list for having 4G calling , although it doesn't , they just told me to contact Samsung !!
