Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34406 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11959 Views
  • 2 replies
  • 4 likes

Proof of Barring

My phone was recently stolen - I contacted Three via webchat on 1st November 2022 to request Proof of Barring for my insurance claim.  I was promised an email with the Proof of Barring within 72 hours.  I received nothing so I contacted Three again v...

Using data abroad

So I’m a little confused here, I thought the £2 daily charge allows you to use your UK data allowance? For example I get 100gb per month of which I have 88gb remaining for the next 20 odd days, so plenty right. So I get text messages saying that I am...

jheski by Fledgling
  • 5012 Views
  • 4 replies
  • 0 likes

Help to cancel

hi i want to cancel my three contract because network very poor and service also very poor. they always send extra amount of bill. i want to stop three service. thanks

Zubair1 by Fledgling
  • 4839 Views
  • 4 replies
  • 0 likes

Sim use in a mobile router

I can't seem to find out if I can use my sim on a mobile router in my motor home. Ive got unlimited data but using my phone as a hotspot is not ideal.

Underground Wifi - Dropped stations

Recently it appears that Three stopped supporting the Virgin WiFi networks on TFL underground stations, and instead we're meant to use Three_WIFI access points.Unfortunately it appears there are stations in central London where Three no longer offers...

TSR by Regular
  • 16045 Views
  • 26 replies
  • 1 likes

Cell band gone?

I’ve been using 3 broadband with a Huawei B818 for well over 12 months now. All has been well having forced the band selection to band 3 (my mast has both band 20 & 3)Just last week my internet fell over, after some testing it seems band 3 has gone. ...

D00B by Fledgling
  • 1323 Views
  • 1 replies
  • 0 likes

No internet connection on Mobile data

Hey, I’ve been having this issue for the past 2 weeks ever since coming back from a holiday abroad, internet worked completely fine before the holiday. Mobile roaming is on and connected I can see the 4G/5G symbol on the top of the screen (I’m on a i...

NETWORK OUTAGE WARNING TEXTS FROM THREE

I have 2 "3" PAYG phones; how come only one receives a warning text from "3" when thereis planned engineering work affecting my postcode?

Geluk by Maestro
  • 3027 Views
  • 3 replies
  • 0 likes

Top up problem

I have purchased £10 cash credit by card and activated it by calling 444 line with the voucher code and a message of successful activation has been received as well. However, checking my account, there is £0 cash credit and the data is not functionin...

Fish by Fledgling
  • 3414 Views
  • 3 replies
  • 0 likes