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Unusable Mobile & Broadband!

Geordie_Steve
Active

This is FYI, so informed decisions can be made.

It isn't the first time I've posted about this, but nothing has changed, in fact things seem to have gotten worse. I've ran upload / download speed tests and they both come back as VERY low. (.... before you ask, yes, the router IS positioned as per Three's recommendations - in Newbury)

A couple of months ago I regrettably  moved to Three's network and broadband (financially driven) BOTH have been absolutely TERRIBLE. Not even giving a basic, general service.

I can't have MOBILE calls or use broadband. Calls keep breaking up and dropping out. 

Regarding BROADBAND: I am supposed to have online meetings, including yesterday via MS Teams. The picture was very pixilated and kept freezing, so much so, we had to turn off the video.. Not professional or a good image. (To try and improve the connection, I based myself next to the router!

OPTIONS?. Will the Vodafone merger improve things!?.... but probably not for a long time!

OR. I spend unplanned, extra money on EERO that hopefully boosts my signal to an usable level!!?

OR; I have no choice but to wait until my contract expires!

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello, Geordie. 

Ah, that sounds frustrating. I'm one who gets super annoyed when my home broadband or network isn't working as expected, so I get where you're coming from. 

You mentioned that you had moved to improve the connection to the Hub, can you confirm if this issue is a Wifi issue rather than a cellular issue? It's unclear as you also mentioned your mobile was having issues with calls too. 

Pete.



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