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Used to have the free 200M data sim but it stopped without notification?
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11-10-2023 10:17 AM - edited 11-10-2023 10:19 AM
For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).
I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".
After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?
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11-13-2023 11:17 AM - edited 11-13-2023 11:17 AM
I will tag @JohnM here who perhaps can comment and let us know what's the deal with this once and for all.
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on 09-01-2024 08:03 PM
If enough of us complain to the ombudsman, as they have gone back on their word of honoring the contract for a lifetime, would it possibly help get it reinstated? What do people think?
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09-01-2024 08:48 PM - edited 09-01-2024 08:54 PM
In theory, if the ombudsman spot common themes in complaints, they should report to Ofcom. In practice, I would not count on that. The ombudsman are paid by Three.
Your best bet would be to report Three directly to Ofcom and Trading Standards, possibly also to the CMA.
PS the official ombudsman position on this is that Three had the right to withdraw the offer. I disagree because terms are conflicting - they promise the offer 'for life' but then they have a right of withdrawal clause-. Here the Consumer Rights Act 2015, part 2, section 69 should be applicable. It states: “If a term in a consumer contract, or a consumer notice, could have different meanings, the meaning that is most favourable to the consumer is to prevail.”
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on 11-16-2023 02:36 PM
I have popped over a PM to your inbox if can check it out and follow the link 🙂
John M
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 11-13-2023 10:33 AM
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on 11-13-2023 10:33 AM
My experience is that the 200MB monthly allowance is also discontinued. Your account received a one-time 100MB Starter Data Pack but once that is used, you will need to purchase a Data Pack.
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11-13-2023 10:36 AM - edited 11-13-2023 10:40 AM
In other words, Three went back on their promise. And without letting people know.
I don't think I can trust a company like that.
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on 11-13-2023 10:40 AM
Yes, precisely.
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11-13-2023 10:30 AM - edited 11-13-2023 10:33 AM
@Anonymous Thanks. I've just come off the chat with them and they keep saying it's discontinued, they've disconnected it for everyone after the upgrade, "sorry for inconvenience".
Which direclty contradicts what Three said before. From the discussion you posted, it seems to be working for some and not for others. I'm confused.
Is there anyone from Three we can tag here who can confirm what's going on with this?
on 11-13-2023 10:09 AM
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on 11-13-2023 10:09 AM
New information regarding the Data Reward Plan
https://forums.moneysavingexpert.com/discussion/6483789/three-data-reward-sim-changes
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on 11-10-2023 11:58 AM
@Anonymous Thanks, I will look into it then.
