Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[rockmc]

I had a much better experience extricating myself from Three.  I contacted them on chat and they said I had to call 0333 3381001.  The person on that number took my bank details and arranged a refund of my credit balance which I received within a week.

[rockmc]

Hi @JonathanB 

is there any news on this?

thanks

[albobski]

The Ombudsma has now accepted my case and is investigating : Lady on phone did warn me that I might not get very far, but we will see..!!

[Kappa]

I also got caught out on this and wasted money not realising the data allowance had been removed. What used to be free now costs £20/month. Three could have at least notified us that the allowance was being removed.

[albobski]

Three have closed my case - I had asked them to escalate it - and referred me to the Ombudsman.

I have lodged a case with them and will report back ASAP

[rockmc]

Only managed to get £10 credit after lots of chasing.  I've got my Lebara SIM now and my number will be ported on Friday.  

[CrumbsOnCarpet]

I'm having the same problem.

For about two or three weeks, I was having an issue with getting any data at all, and Three kept prompting me to re-register my account, and so I did, but it was pointless anyway because nothing was happening.

Now that my data service has returned, I've also realised they've stopped the free 200MB a month because I was charged out of a recent top-up.

There was no notification or anything about stopping the 200MB of free data a month. Three had been good with keeping me notified with this allowance for years. Now all of this has happened with no communication. I've not had data for weeks. Appalling.

[droid5555]

I'm annoyed at the arrogant attitude of customer services who ignore all the evidence provided and reply with downright lies.

I got £10 credit for my efforts, which is 100mb not even enough to cover the stolen 200mb and all my previous credit which literally just disappeared. They have deliberately removed any ability to check balances and are deliberately neglecting to inform and forcing people to re-register and under cover changing not only terms and conditions but putting you on a new tarrif without forewarning. This is plain sharp practice.

Others have been offered £15, one was given 1gb data. So no consistency.

You'll also find that the go roam benefit will now come with a daily roaming charge of £2 for europe and £5 for rest of the world as they have reset your contract without consent.

So a very big swindle in my book. Three no longer competitive as a Pay as you go provider. Many better providers out there and buying local sims in overseas destinations gives far far better value for money.

[albobski]

I have registered just to reply to this thread.

Like others, I was forced to re-register and ended up loosing my free data and 3-2-1 tariff.

I duly complained to Three and this is part of their response 

"...Data reward offer is no longer available with Three and We have discontinued this plan.

As you're our loyal customer from long time Three would like to offer you 15GBP one time credit on your Three account, using this credit you can buy an allowance.."

I have asked them to escalate my complaint -- lets see what happens next !

[JonathanB]

Hey everyone,

We're sorry for the frustration this issue has been causing. I've raised and continue to raise your feedback, and  we'll provide an official update as soon as we can. I appreciate that has been some time now, but just to be clear we're still looking into the matter, and I'll let you all know more as soon as we can.

Thanks,
Jonathan