Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Bundle not working

I topped up and it’s not working please help

Can't apply monthly minutes/text/data packs

Bought 15 pound voucher so i could buy call/text/data one month pack, i try to apply after being told it was ready to apply ,it doesn't happen. Now i am left with paying by minute which is incredibly expensive, i have tried to resolve issue but nothi...

Data roaming not working

I've been on 3 for years and as such have the Daily Go Roam Pass - EU & ATW on my account.Recently I've not been able to get data when travelling (France and Singapore), SMS and voice calls have worked fine.- roaming is enabled, data is enabled, netw...

Best solution Network issue Tenterden transmitter

Since 7.30 last night the transmitter has but sending out a signal with 1.3 go Dow load speeds and I bar for calls. I know it’s the transmitter as I have 5 devices all saying same thing. Also my Mac traced the issue back to it using diagnostic tools....

Total blackout

Tenterden mast is down i guess due to freezing fog in the area. 4 hours of total balckout now.

Hello

hello. I am unable to make calls from my phone since yesterday. They saying that service does not now exist to this number

Not able to make calls

For a few days now, everytime I am trying to call someone, it takes ages for the call to connect if at all. Its so frustrating. I had a message pop up call forwarding but I never changed the settings. Other people I know are having the same problem.....

Louis

Hi, I live in the BN10 area of East Sussex. Data over 3's 4G / 5G network in this area has been dramatically impacted after the storm in early November. Our whole family rely on 3 for both calls and in particular data.One member has been without w...

Recurring daily roaming charges despite go Roam pass

There’s a previous thread where a bunch of us connected regarding roaming charges occurring during visits to various countries despite roaming being switched off: https://community.three.co.uk/t5/Network/Roaming-charges-whilst-data-roaming-turned-off...

Upgraded and given new number - even though i asked to keep my number

I have just upgraded and been sent my new handset today. I asked to keep my current number that I already have with Three. I transferred my sim from my old phone. However I've also had an email with a brand new number and i was able to activate it as...