Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[Di]

Just noticed this issue after my credit disappeared. Not happy at all

[Teddywestside]

Yep me too, I only had maybe £2 credit at the time but noticed my data had completely stopped working. I tried to sign into my account via the app only to be told I need to download the new version and register again. 

I did this and noticed I had £0 credit and no data, so they must have removed the 200mb data allowance from my account without notifying me and I must have used up all my credit without realising.

Not happy at all and 3 basically didn't care when I contacted them, I had to put in a complaint and was given £10 credit but I really just want my old tariff and data allowance back.

It doesn't seem like this is going to happen now.

[Teddywestside]

Just signed up to ask if there has been any update from 3 on this? 

Like others mine suddenly stopped working when I recently was told I had to register again on the new system. I did contact 3 to complain and receive £10 but tbh I didn't really want this and would much rather have the data again.

[droid5555]

As I posted earlier I contacted three to get my £10 credit refunded after I transferred my number to RWG (EE). This was Dec 22. They promised I would receive my refund within 15 working days. Over a month has passed and I've received nothing. Three are blaggards, I have nothing but contempt for them.

[bronxboy]

Not sure if this is right place to post. I was concerned since the changes in November that inclusive roaming in USA using a data pack would first, actually work, and second NOT be subject to a £5 a day charge which is the case for Pay Monthly customers.

I can confirm that the Data Pack worked perfectly from the moment the plane landed in New York. During my stay it would switch between ATT, Tmobile and Verizon networks. No daily charges were incurred. 

So while the 200mB per month has indeed gone the way of the dinosaurs, roaming in USA (and I will assume the other Go Roam countries) remains as before.

Also note it is much better to buy the data packs on a normal PAYG account compared to a data PAYG account. I have both type of SIMs and both worked perfectly in USA.

Also note: I was told by a rep on chat that for Roaming, you need to buy a DATA PACK as opposed to a Data Add On. He said that the data on the Add On is only for UK and NOT for roaming. I only purchased the data pack, so I do not know if what he said is really true - but thought I would add it here.

[mickael28]

Is this disconnection quite new for you guys?

It was working for me until pretty much last week, then I removed the card because I needed to test something these days and when I put it back today it didn't connect anymore. I've spent a couple of hours messing around with the settings of 2 different phones without success...

Until now that I check internet and see this post, so wondering if during the course of this last week some of us were fully disconnected ('cos it was working fine for me until last week)?

[Synapse1975]

Shared problem, any resolution forthcoming from Three? My data SIM was provided with a 200MB lifetime package. This has stopped working. Calls to help centre have not understood or given response to resolve. how do I get the contracted data re-instated? I understand changes to packages offered were made 23 May 2022 but all existing customers would retain rights to 200MB lifetime. I can’t find anyone who can help at Three??!

[pwalk]

Sadly, Three have pulled the plug on this (free data plan) and the best you can hope for is refund of credit if you had any and been charged under the new plan.

[albobski]

After my complaint to the Ombudsman, Three have made an offer, which I have accepted.

"..We are currently aware of the issue and are working on having this fixed. While we are working to have this resolved I am proposing a £50 credit to your Three account which you can convert into a plan. We currently do not have a timescale for this to be resolved however hope for the issue to be fixed as soon as possible. If this offer is declined then the offer may be withdrawn..."

[DwvidIT]

I got a similar response when I complained about their shoddy and unprofessional treatment. When I queried whether this credit lasty until used up, or wopuld it expire after a few weeks/months, they suddenly changed their tune and told me again that there was nothing they could do. Eventually I got a miserable £10 credit which on the new tartiff would have been the equivalent of half a months free data. Took their credit and told them I would never consider using any Three network again