Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[droid5555]

I'm annoyed at the arrogant attitude of customer services who ignore all the evidence provided and reply with downright lies.

I got £10 credit for my efforts, which is 100mb not even enough to cover the stolen 200mb and all my previous credit which literally just disappeared. They have deliberately removed any ability to check balances and are deliberately neglecting to inform and forcing people to re-register and under cover changing not only terms and conditions but putting you on a new tarrif without forewarning. This is plain sharp practice.

Others have been offered £15, one was given 1gb data. So no consistency.

You'll also find that the go roam benefit will now come with a daily roaming charge of £2 for europe and £5 for rest of the world as they have reset your contract without consent.

So a very big swindle in my book. Three no longer competitive as a Pay as you go provider. Many better providers out there and buying local sims in overseas destinations gives far far better value for money.

[albobski]

I have registered just to reply to this thread.

Like others, I was forced to re-register and ended up loosing my free data and 3-2-1 tariff.

I duly complained to Three and this is part of their response 

"...Data reward offer is no longer available with Three and We have discontinued this plan.

As you're our loyal customer from long time Three would like to offer you 15GBP one time credit on your Three account, using this credit you can buy an allowance.."

I have asked them to escalate my complaint -- lets see what happens next !

[JonathanB]

Hey everyone,

We're sorry for the frustration this issue has been causing. I've raised and continue to raise your feedback, and  we'll provide an official update as soon as we can. I appreciate that has been some time now, but just to be clear we're still looking into the matter, and I'll let you all know more as soon as we can.

Thanks,
Jonathan

[Craiggor]

Any news on the free 200 mb for life.

[rockmc]

Hello Jonathan

is there any news on this?

thanks

[CrumbsOnCarpet]

Thank you for looking into this. Hope to hear more soon, just leaving this here for an update.

[lenawilliams]

Not that it really means much, but whilst OFCOM don't cover individual customer complaints, they do have an online "monitoring form" for feedback on telecom firms (I've filled one out in relation to the communication of the tariff change, which at best was seemingly a single text message 18 months ago that 3 have relied on, and at worst was a figment of Three's imagination - not sure which actually applies).

[qbadger]

At this point I think unless we can get the attention of a national newspaper about the poor way this plan change has been handled, Three will just try to brush it under the carpet and deal with any individual complaints with a £10 credit bribe.

[bronxboy]

https://www.three.co.uk/terms-conditions/three-products-and-services/data-reward-sim

I found the original email from February 2018 when I first registered, which contained the above link with terms & Conditions.

In particular:

Right to withdraw - Three reserves the right to withdraw or amend the offer of 200MB free data each month at any time.

It does not mention that Three need to give 30 days.  Terrible customer relations from Three - and I suspect many of the Data Sims earned Three little or no profit so they don't really care if they piss off what I will assume is a very very tiny percentage of their customer base.

Yep, these were handy but time to move on

[pwalk]

Thanks. We have the answer then. It would have saved everyone a lot of headache if Three had just pointed everyone to the above. The wording "for life" and unhelpful CS agents just added to the confusion.