Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Add on not working. Web chat and call staff no help

I am near the end of my 12gb allowance and need more. I purchased a top up for unlimited data a few days back, but my account allowances never updated. With data running low I checked with web chat staff today. The first guy was Rahul who said it w...

Best solution Adult content filter not disabling after it got auto renabled 1 year after me turning it off

A year ago I disabled the adult content filter for my Three broadband but it seems the adult content filter auto renabled itself 1 year after being disabled. Therefore, I entered my credit card details like Three asks me to but the content filter do...

Poor Network Coverage

I’ve had 3 4G Home Broadband for about 5 months now and was initially happy because I was getting about 20mb download which was ideal for my usage.Sadly the speed has deteriorated of late and I’m currently getting between 0.6mb and 1.27mb on a good d...

Split port?

I purchased a phone from 3 around 2 months ago, it took close to a month for me to receive the phone and since then I have been unable to receive calls or texts from anyone who isn't on the 3 network after transferring my number from o2 (I believe th...

Best solution Receiving calls and texts whilst abroad

I am finding conflicting answers on the website. If you are in one of the 71 countries but don’t want to buy the data packs and have zero spending cap. can you still receive calls and texts from UK?

Roaming Abroad

Hi,Anyone else had issues with roaming abroad, and Go Roam ATW passes activated inadvertently?? I’m currently in the USA and twice now my 3 Go Roam ATW passes have activated even though my iPhone Mobile Data and Roaming are both set to “off”. I reset...

Unable to call landlines?

Weeks of difficulties & frustration with Three!! I cannot make outgoing calls to any uk local rate landline number from my new iPhone 15? Told incorrect information twice, increased cost & credit cap (made no difference) and that my issue/ fault is u...

No network!?!

36hrs+ in Cornwall with no phone signal or mobile data with no explanation. What’s going on!?!? I’m losing business by the minute as I can’t use my phone for anything!?!

Can't Recieve Calls or Texts outside of Three Network Users

I have had this problem since I first ported my old number from GiffGaff over to Three.I can't recieve any calls or text which have not meant I cant access certain accounts that want a number to verfity that they sent to my number,I have been in chat...

Repeated network issues

For the last 4 months or more we have been suffering with repeated outages. My husband and I both have three mobile contracts and our Broadband is also with Three. whenever there’s an issue we just get told to restart our phones, reset network settin...