Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

no mobile internet, loss of credit

I'm a Pay as you go customer Last Friday lost internet connection now I can only get the 3 network home page and all my credit has disappeared..what's going on I'm a jobseeker and I can't access my emails what the he'll is going on !

Voicemail Restricted

My voicemail has been restricted and I have contacted the Chat Team several times and also been into the store and nobody seems to be able to resolve it, can you help?

Not receiving calls, incorrect number

My phone number was ported from Vodafone on 29/11 to Three but I am unable to receive calls. When people dial me says “incorrect number”. I have tried chatting with 3 daily online, but getting no joy at all, and suspect it is a split port issue. Was ...

From great to OK to terrible...

Been with Three for over seven years now, subscribed to SIM-only unlimited data (except for the period when the plan was not offered). The service was excellent for 4G and 5G signals until about three months ago. Now it is mostly poor to rubbish, wit...

I have been trying to connect my phone in Denmark with no success. I have roaming on.

My phone will not connect to local network. I have roaming on. I have swapped from no spend cap to £50. I do not receive the text to confirm this has happened. I do get the rate advice text.

Slow speeds and throttling when downloading

For over a year now there have been constant issues with the internet speed of my 5g broadband hub. usually above 30/40mbs which is doable for my needs (even though it used to 150mb+ consistently), but combined with the reduction in overall speed, I ...

WiFi Calling

Can anyone tell me what the point in Wifi Calling is, it never works for me. I think I have seen the wifi calling logo a handful of times in the last year.

Spend Cap Reached, Shared Mins Cap Reached, Millions Owed in Out-of-Allowance Charges

After today's outage I received a text saying I have used 100% of my Shared Mins. I am not on a shared plan or a business plan. I am on the same personal plan that I have always been on and do not share minutes.I received another message saying I hav...

Back Thank You 🙏

Thank you for your hard work in getting our beloved Three network up and running again I bet you guys have had a tough day of it.But yeah happy to say that all x4 of our three mobile accounts in Gloucester as of around 8pm 1st December ,are now singi...

Allowance/billing problem

Hi there, my spend cap should’ve been set to £0, and has been since the start of my contract some years ago. I got a text today saying that I owed three £99,999 for out of allowance expenses, but when I look at my allowances on the app it shows £0 ou...