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Used to have the free 200M data sim but it stopped without notification?
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11-10-2023 10:17 AM - edited 11-10-2023 10:19 AM
For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).
I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".
After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?
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on 12-15-2023 12:13 PM
That still doesn't address the issue, they just compensated you for used credit but thay are doing nothing to even address the situation.
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12-08-2023 11:45 AM - edited 12-08-2023 11:58 AM
@Baggers wrote:While it's within their rights to remove the service
I guess it is, it's unclear. It might have breached the T&Cs especially with regards to lack of communication., but it certainly goes against what they had promised, the info is still up on their website.
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on 12-08-2023 09:55 AM
I have the same issue. After the "re-registration" the offer stopped. The agent I chatted with said they withdrew the offer.
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12-06-2023 07:54 PM - edited 12-06-2023 08:03 PM
I'm pretty sure t&cs and marketing clearly stated 200mb every month FOR LIFE
Stopped working on Sunday while driving on M62, google maps suddenly reported no online data. Can't even check balance now, seems my £8 on 2 sims has been stolen by three.
These sims were registered years ago and I no longer have access to the email addresses I used back then. t&c supposed to txt me when data or balance running low. No txt received.
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on 12-07-2023 11:31 AM
Had a very lengthy conversation with customer services. They are adamant that everyone with a Data Reward Sim has been informed of the changes over the last 3 months - not true.
Adamant that Three can do these changes as they see fit and they are not breaking any contractual obligations or terms and conditions. Not true. When I asked when "for life" and "for ever" had been redifined to mean until last week I got the Three is very big and can never be wrong spiel.
Best I could get was a £10 credit for £8 they stole. Which is only 100mb
No reaction at all when mentioned OFCOM and Ombudsman.
I hope someone has the patience to take this up with someone.
Looking at alternatives. Three is toast in my house (4 sims)
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on 12-06-2023 01:52 PM
I'm not one for writing lengthy complaints but I think this warrants a complaint to Ofcom and/or an official complaint to Three, as it seems to me a clear case of breach of T&Cs. Unless Three are willing to update us and clarify the situation.
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on 12-18-2023 09:55 AM
I think formal complaint to Three is the way forward given customer services don't seem to be able to do much (some seem to have got lucky somehow getting some sort of allowance back, but even then it is unclear exactly what they are getting and how long it will last).
My complaint is in, as at the very least I want something in writing via complaints to say they will refund the PAYG credit balance on leaving Three (as their official T&Cs say they don't do that for PAYG, which will override anything in the PAC texts).
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on 12-18-2023 11:05 AM
I am mulling over opening a case with the communications ombudsman.
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on 12-03-2023 07:44 PM
I've registered just to reply.
I am appalled at the way 3 have treated its customers. I too am looking for a resolution to this. Please tag me into any updates.
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on 11-29-2023 07:54 AM
Does anyone know if I don't re-register do I still have my 200mb free data allowance and 321 plan? I've got credit on the SIM but obviously can't check anything online. Thanks
