Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[DwvidIT]

I didn't have to reregister, but still lost my allowance. Battled with Three Agents and customer support who were hopeless, confused, contradicting themselves constantly, and finally offered me nothing, and hoped I would accept this as full and final settlement of my complaint with them!

Thanks for nothing

[Pleske]

I don't know for sure, however you get one off 100mb free data starter pack when they switch you to the new plan which seems to be misleading a lot of people into thinking they still have their 200mb data when in reality their using the one off 100mb allowance instead.

My experience is that a support agent was able to see my data allowance after I re-registered my account and they confirmed I had only 80mb allowance remaining when I had not used any data after re-registering my account. This leads me to believe that I had already been switched over prior to re-registering my account for that data to be used.

Also, I should warn you that the new plan does not send you any warning texts when your 100mb allowance has been used up and just instantly uses your credit. 10p per mb drains credit really fast, £10 gone just for 100mb of data!

I would therefore advise to avoid using this sim until the situation is clarified.

[andrewbarrett83]

Thanks. I've just arrived in Portugal and my welcome text advised I'd be charged my usual 10p per mb so it looks that way. Very poor show from Three to just change our plan unannounced. If not illegal then highly unethical.

[bronxboy]

Do any of the moderators have any further updates? I am reasonably sure the answer is going to be that when doing the update and re-registration, the data sims will have "lost" the 200mB free per month bonus. Anyone from 3 willing to admit to this? Doubtful.

[Markander]

It does not show up for me either anymore (in the website and the app, which now just connects to the website) but it does seem to be still working.
I started a support chat but indeed they could not help me. I should be happy that my free data still works even if I cannot track it, since it seems that for someone that was cut out of it too. As a matter of fact, at the end they said: Message from Agent.:
"That is correct the 200MB cant be located since its moved to the new system"
"I am glad its working for you"

Message from Visitor:

"So I guess that's it. Thank you for your time"

Message from Agent.:

"You are very welcome"
"You take care and keep smiling "

[Markander]

I was mistaken. As you can see below, I was probably misled by the one off 100mb free data you get (to mislead you?) and I actually do not have the free 200 MB anymore. The new terribly messy system "update" does not help. Webpages and info saying that "Customers who have registered already will continue to receive the 200MB every month for life" are not correct.

Regular support (chat or other) is not able to help you, they seem to lack knowledge of what you're talking about at first and then fake it but not really do anything in the end. This company is either experiencing a botched re-organization (always been a patchy mess really) or just have a "what are you gonna do about it anyway" attitude. That is a change of provider, not likely a class action against a phony company going back on their small promises.

[sup3rstud]

Got a “Welcome to Three” text. Seemed like they’re treating these sims as a new. 

[pwalk]

It's unfortunate but it seems indeed Three has discontinued it and not really interested in providing an update here either.☹️

[JonathanB]

Hi @pwalk,

I'm sorry for the delays. I promise we've not forgotten about this issue, I'm just waiting for some more clarity then I'll update everyone.

Thanks,
Jonathan

[sup3rstud]

Hi @JonathanB ,its been a couple weeks. You been able find any clarification on the issue?