Very poor network service despite paying for contract

[Sanket]

Hi, I’ve been having a very poor experience with the Three network. At my home location (HA0 ***), I usually get only 1 bar of signal, and my mobile data hardly works. Calls drop or don’t connect, and the service is not reliable at all.

This is frustrating because I’m paying for a 2-year contract but not receiving the level of service I expected. I’ve already tried restarting my phone, reinserting the SIM, switching network modes, and resetting network settings, but nothing has improved.

Could someone please check if there is a network or mast issue in this area? I would appreciate guidance on what can be done to fix this. Thank you.

[Tabz]

I am having the same issues and am on a contract too. Been happening for months and they keep saying its a network outage in the area but the checking online shows nothing. Ive missed calls, cant connect to internet for emergencies, cant make calls or get messages. Nothing loads on my phone. And i have friends on the same contracts and their phones have the same issues. Did everything you did too. This is unacceptable and a reimbursement needs to be done. They said this week they would waive my fee but is that the reason why I have absolutely no connection either

[JonathanB]

Hi @Sanket,

Sorry to hear that your service has been letting you down lately. How long has this been a problem for now?

We've removed part of your postcode, as it's best not to have personal info on public forum posts, but I've taken a look and can see that we're working on a local issue. You can also check the Network Status here. Hopefully you see improvements soon.

Thanks,
Jonathan

[Sanket]

Since last 8 month i have network issue

[Sanket]

Since last 8 months i have network problem

[PeteG · Accepted solution]

With the issue ongoing for 8 months, it's unlikely that it's being cause by the work that was found in the area, although it can't be ruled out as a possible recent influence. The issue is that once that work is done, if it isn't already, there's a chance you'll still be experiencing issues, and this might be down to something else, like a limitation locally, a device issue or SIM issue. 

It would be good to do some testing once the work in the area is confirmed as complete, something you can keep an eye on in the link Jonathan shared. Or you can test in another area instead. If you're having the issue in the other areas, it would likely point to a device or SIM issue. If the issue goes away, it could be due to a limitation in the area. If that's the case, you'd be best to reach out to the support team on chat or by calling when that times comes, to explore the available options. 

Pete.

[Tabz]

You guys keep claiming the same excuse. Wait a week and so on. Its been happening for months on my end and its whichever area i go to. Is there an issue everywhere because that would be concerning since everyone else can use their phones. Its all of us on three network. If its a sim issue then when are you aiming to fix it. As we get the same response to keep waiting for non existent works to be done. 

[Geluk]

Check NETWORK STATUS yourself on 3's relevant webpage.
Always check this, whenever changing provider: just insert your postcode.