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Visual Voicemail.

Tyler
Fledgling

**Tired of Waiting for Visual Voicemails on Three**

Is anyone else out there just exhausted from waiting for Three to support visual voicemails? It feels like every other carrier has this feature, making managing voicemails so much easier and more efficient. But here we are, still waiting.

Visual voicemail isn't just a convenience—it's a necessity in our fast-paced world. It allows us to see and manage our messages without having to dial in, listen through automated prompts, and waste precious minutes. Instead, we could simply glance at our screens, see who called, and prioritize our responses.

Despite the numerous requests and the obvious demand, Three remains behind the curve. It's frustrating to see other carriers offering a service that saves time and hassle, while Three users are left stuck in the past.

Three, it's time to listen to your customers. We want visual voicemail. We need visual voicemail. Please, bring us the feature we’ve been waiting for. The wait is getting old, and our patience is wearing thin.

10 REPLIES 10
rctneil
Regular

VV appears to be enabled for me on Three as of iOS18

garetc
Involved

I don’t think that’s Three enabling VVM.

Looks like it’s iOS’s Live Voicemail feature which will only function if the Three line is switched on and you have coverage.

If you switch off Live Voicemail in the phone app the voicemails will bounce to Three’s voicemail service as normal. Then when you get a message on that they do not show up in the voicemail tab. 

rctneil
Regular

It definitely looks like Visual Voicemail.

My voicemail settings have not changed. The only change made was updating to iOS 18.

I didn't have VV before, and now I do!

garetc
Involved

Do you have Network Provider Voicemail with a call button?

IMG_0295.jpeg

rctneil
Regular

I do, and underneath I see past voicemails:

 

FEFBA3E2-8233-4979-8BB6-C6163D0C66E2_4_5005_c.jpeg

56A1E959-05EC-4000-ACA2-7C99272C7457_1_201_a.jpeg

  

garetc
Involved

It’s strange to have that call voicemail option, it usually only appears when VVM is enabled by the network. 

On my other line there’s 2 SIMs in it, EE and Three. VVM is enabled on EE so the call VM button isn’t present. 

IMG_0033.jpeg

Robti
Active

In the same boat I left for ee years back and when I came back last year couldn’t believe they still hadn’t switched it on, did anyone ever find out the reason for this, tech or cost ?

garetc
Involved

My prediction is unless Three merge with Vodafone and customers get migrated to Vodafone's platform they will not provide Visual Voicemail. The demand for voice calls has dropped substantially with the rise of messenger services like WhatsApp, Snapchat and iMessage.

 

Funny article here about people calling without messaging first: Wondering why that millennial won't take your phone call? 

tarantella
Rising star

Amen!

 

Have been asking about this for years, to no avail.

 

Maybe just maybe when/if the merger with Vodafone happens something may change.

 

We also had no Missed Call Alerts for decades, but that has thankfully changed,  and is a welcome addition.