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What are my options after hitting 12GB fair use

Blair_1980
Fledgling

Hi. I’m currently abroad in Croatia and have hit the 12GB of fair use. 

Will buying an add on help or will I have to pay a surcharge for the rest of the holiday or until the next billing cycle. 

I have pay monthly unlimited data.

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Best solution
MZone
Maestro

The only option is a data passport but that costs £5 a day for unlimited data for 24 hours. Probably cheaper to just pay the surcharge depending on how much data you’re going to use. Based on 0.3p/mb for the surcharge on a three your way plan you would need to use 1666.66 mb in 24 hours to hit £5. 

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16 REPLIES 16
PeteG
Community Support Team
Community Support Team

No worries, Tarantella. 

I can see the information on the website that lead you to that conclusion, and I can see why you provided that information here. Perhaps that info isn't the clearest explanation. I'll feed it back to see if the Web Team would be OK looking for another way to word it. 

Pete. 



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Blair_1980
Fledgling

Okay thank you for the help. The options don’t make it clear that buying other addons apart from the daily £5 one will be useless once you hit that 12GB limit. 

It’s mostly used for hot spotting the kids because the data is faster than the WiFi but they are just going to have to suck it up. 

Think the surcharge will be the way to go. 

MZone
Maestro

Just to clarify the surcharge only applies when using your monthly data allowance and if you go over that you will then be charged 1p/mb.  

Best solution
MZone
Maestro

The only option is a data passport but that costs £5 a day for unlimited data for 24 hours. Probably cheaper to just pay the surcharge depending on how much data you’re going to use. Based on 0.3p/mb for the surcharge on a three your way plan you would need to use 1666.66 mb in 24 hours to hit £5. 

tarantella
Rising star

https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad

 

It's 1p per mb

 

So 1gb outwith the Data Passport will be £10, double the cost of the data passport.

MZone
Maestro

Wrong. It’s only 1p/mb once you use all your allowance. So if you have 30gb a month you can use 12gb for roaming under fair usage then there is a surcharge of 0.3p/mb until you use all of the remaining 30gb allowance. If you use all the 30gb allowance then it is 1p/mb until your allowance refreshes. 

teaukiwa
Fledgling

HI there, how do i use the surcharge?. i've got 60Gb left and im in italy, and want to use this up before the month ends, in 2 weeks.. 

Thanks