Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Pay as you go USA

Hi I'm needing some advice please regarding using 3 payg sim in USA I'm not to bothered about the calls but would like to be able to access the internet, I did look on the 3 website but it seemed to refer to a monthly contract, and I am happy PAYG.

Apple Watch pairing plan

Hi, Three was offering an introductory offer of 6 months free Apple Watch pairing plan, then £7 from month 7, does anyone know if this offer is still available?

The network has been beyond diabolical for the last 2 weeks in West Lothian

Been with 3 for over 15 years, have 2 mobile contracts and a broadband contract, I've never known it to be as bad as it has in the West Lothian area the last 2 weeks, first of all at my work in the ****5ep area, zero signal virtually all day every d...

Best solution My 3 app is not showing anything

Hello there,I am a new 3 user and have registered in my 3 app. After logging in, all the information about how many gigabytes, minutes and SMS left is missing - the slots are simply empty.Though, the option to upgrade to note expensive contract is th...

Number transfer to three

My number has it been ported to three fro O2 yet

Best solution Three Voicemail - how do you manage to have a standard greeting?

When using voicemail Three's standard message is "447... is not available". When I called voicemail for the first time it made me record my name. I don’t really want my name or a personalised greeting I just want the standard default network automate...

Sim card

Requested a new sim because changed hand set and the sim tray in Old phone was stuck...managed to retrieve old sim the following day...assumed old sim would stay active until new sim arrived- nope 3 disconnected it despite knowing royal mail on strik...

Slow/non-existent mobile broadband

Have been having problems with getting any connection to mobile broadband for almost two weeks now.In the first instance checked the network status checker to find that work is being carried out on a nearby mast.As I work from home I contacted 3 to f...

Signal

Hi,I am struggling to get online with my phone,tried everything in settings to no avail..Only getting 1 bar on signal,talked to 3.. got no sense,already done everything before they told me what to do...Thinking of throwing my sim away and going to Vo...

Best solution New 5G mast still not activated

A brand new 3 5G mast has been built on the LL57 2PW area since July 22 (also that was the last time workmen were active on it). Any ideas when it is going to get switched on? Seams a waste just sat there doing nothing after all the effort.