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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by • Community Moderator
  • 4099 Views
  • 7 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3178 Views
  • 2 replies
  • 3 likes

Can’t make calls in uk

Hi, I’ve just tried to make calls on my unlimited calls/text contract and nothing connects and I get automated message saying ‘ this is a special announcement , you can no longer dial calls to 153? Can anyone help?thanks

ditti123 by • Fledgling
  • 1904 Views
  • 1 replies
  • 0 likes

Home Booster Signal Box turn off

I got a text from you last week informing me that you intend to switch off the Home Booster Signal box saying they are no longer needed. Well I’m sorry to say I need mine as without it I don’t get a signal, even with WiFi calling enabled on MY phone ...

Melrox22 by • Fledgling
  • 5756 Views
  • 11 replies
  • 0 likes

Misleading contract

I signed a new contract sim only on April I was told when asked that they will be no roaming charges now I realised when in Europe three network is charging me £2 per day van i cancel the council for misleading contract information?

No roaming

Just been on holiday and after 2 days couldn’t call, text or use the internet even though I had a full signal. Almost as if 3 had switched me off! 

Ninjacat by • Fledgling
  • 2352 Views
  • 4 replies
  • 0 likes

5G rollout in next 3 months

Vodafone has a tool on their website where you can check if 5G will be rolled out in your location in the next 3 months. Why doesn't Three have something similar? Is there any way to check if 5G will be rolled out near me soon?

THX by • Fledgling
  • 2762 Views
  • 4 replies
  • 1 likes

e-Sim Montenegro

Hi All,Travelling to Montenegro next week and they do a very good tourist e-Sim as for some reason roaming in Montenegro is very expensive.However getting any details from Three how to use this service is challenging. I have a compatible iPhone and h...

pdturbo by • Fledgling
  • 3267 Views
  • 4 replies
  • 0 likes

Wifi

Can not log on to my3 app when using WiFi can connect when WiFi is disabled 

Eleccy by • Fledgling
  • 3505 Views
  • 8 replies
  • 0 likes

Call Forwarding from UK to EU

If I set call forwarding from my pay monthly number to to a PAYG number, will I be charged roaming charges on my pay monthly account?? The PAYG gives me free roaming in the EU. 

Can’t make calls whilst in USA

Hi we’re in the USA on holiday and tried to call home. The call keeps failing and says Number not recognised. Data roaming and texting working as normal. I have checked and it says international roaming is activated.Any idea?

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