Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Calls dropping / poor call quality (network mode)

I live in an area with occasional 5g coverage, but more often it is 4g or 3g.I frequently have dropped calls or poor call quality. I went on to a chat with Three, and the advisor said to change my network mode from 5g/LTE/3g/2g to LTE/3g/2g.Will this...

Network problems

In the Lowdham district, Nottinghamshire, 7 days now of unusable internet with three, “work on our system is taking longer than anticipated” is all I am told, internet speeds are between 0 and 60 kbps, I am used to in excess of 40 mbps,bought a vodap...

Poor Network

I got a PAYG sim to check how 3 is compared to my current provider. 3 wins everywhere I have been except at home where its unusable!! For 3 weeks now each time I check the Network status it says "We're fixing an issue with our network in this area...

Poor network London

I was wondering if anyone else is getting outdated in London, I can barley use the Three network for the internet I am paying for and every time I call they just blame me or my device as the issue and take no responsibility for the issues I am facing...

Elefteria fataj

Hello!I try to pop up by the upp but I can't.The upp don't recognise my three number.Can you help me please?

Almost zero coverage NE32

There has been a massive reduction in coverage in NE32 postcode since Sunday with zero notification. My parents are stuck there without mobile internet or more critically, the ability to phone. What on earth is going on?

Sharon

Has anyone actually managed to speak to a human?

RCC states in 5g

Can anyone please explain what "RCC state in error". I believe this can cause volte and WiFi calling to not work. I have Google the issue after having issues with 4g calling.You can see this by dialing * * 4636 * * and looking in 5g debug info. Also ...

Roaming in USA, can't receive calls

I've been in the USA for 2 weeks, roaming on T-mobile. I can make calls back to the UK, receive texts and use data. I can't receive calls or send texts. I have a Pixel 6a, unlocked from the manufacturer and a pay monthly customer. Fully up to date on...

About Calls

My account shows calls are unlimited.But when I call, it says I need to charge account balance, because it’s too low.So I changed it a little, and try to call. But While I’m calling, the device stop to connect and say the same thing above. My device ...