What are my options after hitting 12GB fair use

[Blair_1980]

Hi. I’m currently abroad in Croatia and have hit the 12GB of fair use. 

Will buying an add on help or will I have to pay a surcharge for the rest of the holiday or until the next billing cycle. 

I have pay monthly unlimited data.

[PeteG]

No worries, Tarantella. 

I can see the information on the website that lead you to that conclusion, and I can see why you provided that information here. Perhaps that info isn't the clearest explanation. I'll feed it back to see if the Web Team would be OK looking for another way to word it. 

Pete. 

[Anna9]

Hi,

I don't quite understand the above responses (I am not very good with the technical stuff), apologies if I repeat a question that has already been answered. So once I reach the 12Gbyte limit, I can still buy a data passport for £5/day and that would allow me to go over the 12Gbyte? Is that true for business customers too?

[MZone]

Business charges are slightly different see here 

Using Spain as an example it’s £6 inc vat for a data passport for 24hrs unlimited data. 

Or/ 0.3p per MB if you still have UK data allowance, but go over the 12GB cap

Or/ 1p per MB of you have no UK data allowance left

[Anna9]

Thank you. I got the info from a Three shop today, that once the 12Gybyte is used, there is nothing they can do, which was weird. We have unlimited data, so should it not automatically be available for the 0.3p per MB? Thank you!

[MZone]

From what I posted above I believe so yes but that is based on going to Spain. Please check the link i gave you for pricing for the country you are actually going to. 

[teaukiwa]

Hi there, i've reacehed my 12 gb limit, in Italy, but is there any way to utilise the remainder that i have on my PAYG plan?. I've got heaps left. There's mention of utilising the surcharge, how do i use this please. Any help appreciated. 

[MZone]

You’ll have to top up cash and pay for what you use.