Hi @Bounty,
I'm sorry to hear that you've been in a situation where you feel that you're owed some compensation. Please understand we don't have access to customer accounts when discussing public forum posts, so I can only go by the info you've shared with us here.
Please let us know what's happened, and we'll do our best to provide advice, or point you in the direction of more help.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
