Why does phone lag when talking to business

[trevorhill1959]

I have a relatively new Samsung phone on 3 network. Whenever I call a business phone number there is a lag in the phone/network responding so that the first few sounds that I make (first few letters or numbers) are not heard by the person at the other end of the call. Everything works fine when calling other mobile numbers.
I had wondered if it was a characteristic of my phone. But today I was talking with a British Gas agent and he said that the same thing happens to him, also on 3, with a different model of phone.
It is very frustrating to have to keep repeating myself because the network can't keep up.
Does anyone have an explanation and solution for this please?

[Shah954]

I'm having the same issue. Three customer service have asked to send my phone back to Samsung when I done previously. When I spoke to Samsung, they done all the updates and found no issue. Can we cancel the contract due to the service not being provided?

[ThreeRuss]

I've got the same issue as well. This happens when I call my mum on her landline. I call most days for 30 minutes or more. I would say that around 50% of the time, a delay of 3 or so seconds comes onto the call after 20 minutes or so.

This has been happening for over a year. I'm sometimes walking round a small local area and sometimes just sat in the house. 

[Mayonaishe]

This is exactly the same as with me, after about 20 mins on a call to my mums landline I start getting a lag of around 3 - 5 seconds and we have to end the call and re-call otherwise we are talking over each other and have long silences. I have also changed from the S22 Ultra to the S24 Ultra just and it is still happening. 

[Mayonaishe]

I am honestly thinking of changing to another network because of it

[Rachy333]

Probably the only solution. Sounds like three network issues. Me too. 

[JulieTaylor]

I have the same problem.

[digitaltoast]

Thanks - no, it can be anywhere in the UK, but thinking back, it definitely happens more when talking to businesses or organisations with a VOIP connection.

I'd really rather not change a SIM especially after long periods of being cut off when previously having done similar with three. And I can't see how the SIM itself would affect things - after all, all the SIM does it identify the phone on the network, it's not actually involved in processing the call / data itself.

As far as the network status checker goes, it says the same thing as it does 95% of the time for the last few years, which is the thing about how they're working on masts nearby, something about the big network build etc, but that seems to be the same message for everyone else all the time too!

Just wondering if there's anything else I can do to diagnose it?

[JohnM]

Hey @digitaltoast,

We are sorry to see you are still having issues with connection lets get this looked at!

I have sent you a PM with a direct link to our team who will investigate this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

[Rachy333]

Hi John, please could you contact me direct also to see we I can resolve this. It happens pretty much every phone call to a business. Particularly annoying or even impossible when giving phone or emails. This is the main sticking point making me consider leaving three in 2 weeks time so please let me know if there is a solution ASAP. Thank you! 

[Remushowl]

Hi John, I also have this problem and it is driving me mad quite frankly. Could you please let me have the details I need to contact the right person to sort this out? Thanks, Ian