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Telephone Connection

KEllis
Fledgling

Is anyone here able to help? This has been a long term issue, and I am at the end of my tether with it. Whenever I make a call to a business to purchase something or organise a service and provide data, my phone connection is disrupted.  I can be have a normal conversation, but as soon as I am asked to provide my say, postcode, card details or even a serial number of a product, the connection is interrupted and the other side cannot hear me.  I have oftentimes had to abort the call and find another way to make contact.  Frustrating.

Is it a security setting, the network or the phone?

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello there.

That's quite unusual. Have you tried your SIM card in a different phone to see if that happens on another kind of device? 

Pete.



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