Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15145 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5554 Views
  • 2 replies
  • 3 likes

Unknown data usage

Hi, I wonder if anyone can shed a bit of light on whats happening with my data usage.I received a text saying that my data was running low.  This never happens as I hardly use it.  I have 12gb per month and on average use between 4-5gb.  I have check...

Gina by Fledgling
  • 2287 Views
  • 5 replies
  • 0 likes

Loss of 5G Network

I have a Samsung S23 Ultra, up until Three had issues with total Network Failure last year I used to get 5G coverage almost all the time, since then I do not get 5G in any areas, is anyone experiencing this issue.

Three 5G Mast Still Not Switched On

Hello Can anyone on here please let me know when three will switch on there new 5G mastPost Code of location where the 5G mast is TW14 8BP Cabinets were put in October 2022 then 1 year later October 2023 5G mast was put in the ground latest on the 5t...

Incomplete porting - cannot receive SMS and Calls

My timeline so far:6th Jan - received physical 3 SIM and inserted it into my Google Pixel 7. This has a new three number.9th Jan - 0800 - Received an SMS from three saying my switching process had begun. 9th Jan - 1000 - Old SIM (LycaMobile) stopped ...

dddalal by Fledgling
  • 929 Views
  • 1 replies
  • 0 likes

why is three going to block older 4G devices

it seems like three is going to block my older 4G device when 3G is turned off, why would three do this. i expect three to provide me with a new device free of charge if they are going to block my 4G device

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Best solution 5g signal

Stupidity I signed up at my mothers a mile away from my home and checked on her phone and it had 5g showing, so a couple of months later I find out that all local masts are 5g bar the one closest to me, so just wondering if there was anywhere that sh...

Robti by Active
  • 1189 Views
  • 2 replies
  • 0 likes

Can’t receive calls and texts but can make outgoing ones.

I’ve been unable to receive texts and calls for the better part of 3 months, but I can make outgoing ones. Have raised this issue with 3 about 7 times now, I’ve called support, used live chat, posted on the forum, and contacted support via email. I e...

Complaint

Hi, I am not sure whether to use this forum as a complaint forum as you wont take any of my complaints seriously, you will just do whatever the hell you want, and take whatever organisation that i'm associated with (in a weird way) and get some kind ...

BeejalM by Fledgling
  • 1640 Views
  • 2 replies
  • 0 likes