Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Not Impressed

I got a three payg SIM to try out the network signal before moving to a contract (currently on an EE network provider).Speeds are nowhere near as good on three as EE, all my payg top up was used when I only went briefly online to check it worked, can...

Anyone good at maths what percentage drop is it going from 550 down to 2 down every day at around 7am are Three users like car drivers who go to work in the rush hour

Not receiving calls

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I ...

Data not working roaming in Panama

I recharge 20Euro pack 15days validity unlimited data but it's not working in roaming I don't know why can u give advice please

Voicemail link on phone app not working

Anyone else unable to access voicemail from the phone app on iPhone? When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”. I’ve tried Three Chat but haven’t got anywher...

Voicemail access issue

I’ve just gone from payg on Three to sim only contract using the self same iPhone 12 retaining my original number but with a new SIM card.路‍The problem is that I can only access voicemail by dialling 123. I’ve set up my voicemail at network end in th...

No reception after returning from abroad

Hi,I have returned from Spain and now have no reception on my mobile. I can connect with wifi but have no mobile data. 3 have sent me a new sim card but it is not working, I have also tried it in another phone.I have a 'not registered on network' mes...

How do I access my voicemail from another phone, when the other phone is on Three?

I have 2 sims, one is my normal pay monthly with a jillion free minutes, data etc.The other sim is a Three PAYG sim with like £2 credit that I use for incoming calls.When I get a voicemail on my PAYG sim, I want to check it with my pay monthly one be...

Network Issues

I been using three network for more than 2 years, and I’m facing networkissues since last month and i wad calling them they just connect it with others, and don’t know what they exactly doing. really disappointed

Roaming charges in The Isle of Man

With the latest 3 update i am now being charged whilst roaming in the Isle of Man - Its still stared as a Free roaming destination.Trying to get through on Chat takes ages, and they assure me i won't be charged.But i can see Roaming charge 1.67 + vat...