Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8268 Views
  • 15 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3706 Views
  • 2 replies
  • 3 likes

Beware eSim nightmare !

Be aware,I was on a support call with Three about my Apple Watch issue & the support person said an eSim will fix it - and before we had finished the conversation - I received an email with eSim ( which was not requested & did not / would not fix my ...

Data

I want change my plan 

Vlad by Fledgling
  • 653 Views
  • 1 replies
  • 0 likes

Any idea

As anyone any idea what's going on with Three have they suspended work on fixing problems until they know if the merger with Vodafone gets the go ahead I've been to a few different areas of London and it's been complete rubbish thank god there was go...

Ian_M by Active
  • 2782 Views
  • 7 replies
  • 0 likes

Best solution Data

Hi I’m going to the Philippines but I wanna have data there how do I do it and how much will it be 

Best solution iMessage & FaceTime activation error

BackgroundI have a Three eSIM and a paired Apple Watch sharing my cellular data.I transferred my Three eSIM from my old iPhone 14 Pro to my new iPhone 15 Pro Max.I can make and receive calls on my new phone, and I can receive SMS text messages.My eSI...

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aclon by Regular
  • 7365 Views
  • 7 replies
  • 0 likes

Tiktok scam

Wondering if anyone out there can help me. As this has now been going on over multiple months.I was at a music festival August time and I had the misfortune of having my phone stolen in a crowd. I was unable to have my phone blacklisted and a new sim...

Husskymo by Fledgling
  • 2460 Views
  • 8 replies
  • 1 likes

Roaming charges

Hi,I went recently to continental Europe for just over two weeks. Before leaving the UK i turned roaming data off on my iPhone however, during my stay abroad I got charged for using data 5 times. Any ideas what could've triggered the data charges? I ...

Chrissy by Fledgling
  • 8486 Views
  • 22 replies
  • 0 likes

Almost zero internet coverage in Oxford for a week now

There has been an internet outage in Oxford for a week now. The official website updates with the same message every half an hour — no workaround, no time frames, no compensation.Prolonged unreliable service probably violates the Consumer Rights Act ...

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