not receiving OTP text messages from Marks and Spencers bank

[mitch3p]

As per the title - not able to receive OTP texts from Marks and Spencer. Trying to setup on my phone for first time. I do get messages from other companies including Three.
please advise as to why this would be and what i can check to resolve this issue

thanks

Paul

[JonathanB]

Hi @mitch3p,

Try checking in case the messages are being identified as Spam.

On Android you open the Messages app, then click on the menu in the top right, and you'll usually have a "Spam and Blocked" option.

For iPhones there should be a couple of relevant settings in Settings > Messages. "Message Filtering" and "Blocked Contacts" should appear in this menu.

Let me know if this helps.

Thanks,
Jonathan