Broadband – Get support for broadband related queries

Returns

Hi, I'm still waiting for a label to return a 5G device to be emailed to me. I've attempted 3 times & it's now a little over 2 weeks. @JonathanB can you help me please?

Three ZTE MC888 and Orbi RBK753

Hi there. I recently took on a contract for a Three 5G ZTE MC888 hub. As the signal didn’t reach all round the house, I got and connected an Orbi RBK753 system consisting of the router and 3 satellites distributed throughout the house. Everything wor...

please help

I have bought a sim card that is mobile broadband it says 24gh and lasts 24 months and a 3 router the first day it worked fine then it stopped working .all the lights are green except the one that reads LTE strenth which is red.when i connect to the ...

Gaming

Hi, i got the new NR5103EV2 broadband 5G unlimited data plan, it works for browsing very well, tiktok and youtube etc, its extremely fast, it wont let me play any games though, i switch to my current wifi and it works with games but not with this

Three Mobile Broadband blocks android apps, APN issues 3internet and three.co.uk

I have just setup my new Three Mobile Broadband Router, a ZTE 888, provided by Three.The issue I have is several Android apps fail to launch when my Pixel 6 handset is connected to my wifi. These are the My Cupra, Discord, Nectar and the Three apps, ...

Another case of no return bag sent

Moving abroad in 2 days.Called up Three to terminate my contract on 25th March.Was told I have to return the device or otherwise will be charged, and bag would be sent to me - no problem, I have no use for the router.Second call to them on 2nd April ...

New 5g hub - can Xbox use it? Gaming MTU upnp etc

Hi there, I've got a new 5g hub from Three shop and the sole intention is Xbox use and online gaming.First issue I see is moderate NAT. Any fix?Second issue is UPnP unsuccessful but I've enabled on router pc login.Third issue is the MTU is really lo...

Help

HiI currently have Sky Broadband with a Sky HD box using dish for TV reception current download speed is a very poor 5ms.I am thinking of changing to 5G Broadband (correct for area I am in) can you please advise following.Can I connect the HD box to ...

ZTE MC888 No longer receiving 5G Signal

On the 23rd of November 2023 I purchase a ZTE MC888 with sim on contract from a 3 shop in NE Lincolnshire.From day 1 up to the 10th March this year 2024 I was getting download speeds on average of 120 mbs, since then I am only getting between 0 and ...

Best solution poor wireless broadband in Northampton NN3 area

Hi all is anyone else still experiencing very poor wireless broad band in Northampton I have been having this issue for over 2 weeks and have been in contact with help desk and virtual assistant at least 4 times and just keep getting told that their ...