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£2 a day Roaming but roaming is turned off in the phone settings - no Roaming toggle in 3 account!

onthejazz
Regular

‎08-25-2023 09:37 AM - edited ‎08-25-2023 09:42 AM

‎08-25-2023 09:37 AM - edited ‎08-25-2023 09:42 AM

I am currently out of UK and have Roaming turned off in my phone settings, data is turned off for the sim yet still every day there is a £2 charge for roaming with 1kbps approx 2am daily.
I assume this is some automatic check by 3.

1 - Why I am being charged if both data and roaming turned off for the sim in iphone settings?
2 - Where has the option gone to turn off Roaming? I cannot find it in the new website or the new app - in the past it was a simple click on or off when I needed it.

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MZone
Maestro

on ‎08-25-2023 07:48 PM

on ‎08-25-2023 07:48 PM

Same thing happens to myself. I spoke with them and ended up getting a credit applied to my bill. 

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