Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Best solution Change the date of direct debit

Hi I want to change my direct debit date I can’t find any option in application can you please tell me how to change the date. Thank you 

Taha by Fledgling
  • 1131 Views
  • 2 replies
  • 0 likes

Data Roaming not working

 Hi, hope you are well.I was wondering if anyone could help or advise me please. Im on a contract with Three, but for as long as I can remember, my data roaming doesnt work. I have 28 day passes to use as part of the contract and am able to make and ...

Raviyo by Active
  • 852 Views
  • 2 replies
  • 0 likes

Current bill

I’ve just returned from holiday and want to check what charges for data I had while I was abroad on a cruise  on the 3 app it shows my current bill but it seems to only go to 27th May  how can I find out what has been spent up to today’s date eg a ‘l...

123Fran by Fledgling
  • 784 Views
  • 4 replies
  • 0 likes

Address for Three

Hello all,I'm writing a letter to Three regarding a bill. It's not a dispute or a complaint. Can anyone tell me the address I should send the letter to?Thanks so much

Best solution Contract upgrade

I stupidly messed up my order! Instead of upgrading to a 'sim only' on my current mobile number, I made a mistake and got an new sim that has a new number, I stupidly put the new sim in my phone. Can I still cancel on the cooling off period?

MG21 by Fledgling
  • 670 Views
  • 1 replies
  • 0 likes

Best solution Data auto renew pack not working

Hi, I have a data auto renew pack that automatically renews but for some reason I checked my app and it says I have no allowances. When I check my packs it says the 30 GB pack is active. How can this be fixed ?

AshK123 by Fledgling
  • 981 Views
  • 1 replies
  • 0 likes