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on 11-25-2022 05:24 PM
I can no longer access my account dashboard on the three website. I need to set up to send the 6-digit login verification code to my regular O2 mobile because my three broadband sim lives in the dongle in a waterproof enclosure up a mast and connects via active usb to laptop. No way of getting texts off it. Does anyone on this forum or at three know how to set up alt phone number to receive the 6-digit verification text? I've been through various sets of instructions and nothing works. We really need someone at the control centre to just enter my alt number in the correct box.
I've just spent/wasted the whole blinking day on the phone help and online help with must be total 6 different three staff to no avail
X
on 11-25-2022 07:42 PM
Hi,
most routers or data sticks have a web portal - this includes sms messages which can be read - when I had similar issues I found the code via the devices portal - Hope this helps.
on 11-26-2022 09:24 AM
Thank you. It is a ZTE MF730M dongle not a memory stick or router. I thought we had to log in to retrieve texts. Please explain how to retrieve texts without being able to log in. Thank you. I had presumed it was chicken vs egg and that three had accepted the need to set up an alt number. I qute directly from the three webpage:
To improve security, we've recently launched 2 Factor Authentication. This means that when you log in, you'll be asked for your mobile number and password. We'll then send a PIN to your mobile and you'll need to enter this before you can access your account. To keep your details secure from fraudsters, we'll ask you to complete 2 Factor Authentication every 30 days. For this to work, you'll need to make sure that the SIM is in your device. If you're on the app, you'll get 3 attempts before you'll have to request a new code.
If you have a Home Broadband or Mobile Broadband account with us, you’ll be asked for an alternative MSISDN for 2 Factor Authentication instead.
Otherwise I'd imagined that at least one of the six people at three that I spoke to yesterday would have said how to get the texts off the dongle instead of going off on the alt tangent.
Muchos X
on 11-26-2022 06:35 PM
Hello, Mothsky.
It looks like you can access the dongles dashboard by going to http://192.168.0.1 on your web browser via whichever machine is connected to the dongle.
Once there, you can access messages that the SIM card has received.
Pete.
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