I've received an SMS saying there would be an update on the Three services between 28th of September and 1th October 2023. Meanwhile my add-on finished so I went to the app to top-up as usual. The new app requires a new registration, which after many attempts didn't work, just showing a generic error message saying "Please check the details you entered are correct. If you still encounter an issue, please contact us.".
After many attempts I decided to seek help but I was surprised that live chat has no one working, through the support number 333 I'm unable to speak with anyone, always suggesting me to resolve everything through the app, which I cannot access. How come after a deployment this company got no one to give support to the customers?
So I decided top-up through the website to have some service, which I did, but instead of getting an allowance as usual I would get, I got it as credit. Unable to contact anyone from support so sort this I decided to buy a data pack. What happened next is ridiculous. I lost the credit from the first top up and can't use the allowance from the new one. All in all what an absolute mess of a company. Nothing works. Been paying and losing the money and the service doesn't work. What a joke
