Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Best solution Top up start time

My pay as you go sim will expire on 26 Jul, if I don't top it up on or before 26 Jul, but do it later says on 6 Aug, what will be the new plan expiry date, will it expire on 26 Aug or 6 Sep? Thanks.

Ivan24 by Fledgling
  • 403 Views
  • 1 replies
  • 0 likes

Roaming Charges

I went abroad recently but switched my phone to wifi as I had another phone acting as a hotspot while I was there. Came back to a bill for roaming. Asked 3 via Chat and they claim I was using 0.0009mb and 0.0026mb usage on 2 of these days which of co...

Caz

Utterly useless support! Wrong bills, disconnections, broken app and I have more chance of talking to the dead than customer support!Bill is wrong, lots of data packs I didn't want, four of them from the same day! Used chat robot as no phone number o...

Help

I’m just after receiving a new device from an upgrade. I want to change my number with a new sim for my new device however I still need to be able to receive texts with the old sim on the old device. Is this possible? Help would be appreciated 

JLRC67 by Fledgling
  • 536 Views
  • 3 replies
  • 0 likes

24- contract renewal coming to end

I have home broadband with no landline & half price SIMDeal is coming to an end after a 24 month contractIssue - I can't find out what happens when the 24 months comes to an end?Also, before Three upgraded its log in system I had to log into two acco...

Yea by Fledgling
  • 447 Views
  • 1 replies
  • 0 likes

Possible phishing email?

Hi all, I've just recieved two emails from 3 asking me to confirm my email address, but they look a little too much like Phishing emails to me - does anyone know if this are authentic. The emails look like:Email screenshot Thanks. 

Charged for roaming but haven't used any

I've been charged £4.17 for a daily roaming charge however my spend cap is set at 0. According to 3, the charge counts towards your Spend Cap, so if that’s set at zero, you won’t be able to use your UK allowances in Go Roam destinations. Since mine i...

Louise23 by Fledgling
  • 593 Views
  • 2 replies
  • 0 likes

Getting a Dead Number

I have recently been locked out of one of my email accounts and as 2FA was enabled, it is asking for my phone number associated with the account to send a verification code. I have changed my contract and number and so I no longer have access to that...

Switching from PAYG SIM to Pay monthly sim

I have had a PAYG plan with Three for about a year now, but that no longer suited my needs. So I bought a Pay monthly 8GB sim from Three. This SIM card has a new number, and I wondered if I can port my old  number from the old PAYG plan to my new pay...

piggy24 by Fledgling
  • 406 Views
  • 1 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors