Add on expiration date

[gehrett]

I have an  unactivated 30 day add-on in my queue that says it expires on 15/9. Does it expire automatically on that day or 30 days after it is activated? Thank you.

[StephR]

Hey Gehrett, welcome to Three Community. 

Just to check, are you a Pay Monthly customer?
Can you tell us the name of the Add-on in question?
How did you add the Add-on? Was this via the Three app or My3?

Ultimately, if the Add-on has a specific expiration date we'd expect it to expire on that date. Let us know the above details though, and we'll find out more for you.

StephR

[BenH]

Misleading. An expiration date is the last day it can be used. An add on ‘expires’ on the day AFTER the expiration date.