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Conversations

Credit check didn’t passed for upgrade

Hi, I tried to have early upgrade last month, my contract comes to an end on 9th of November 2024. However, I didn’t passed credit check. I’m not sure why as I’m with 3 since 2012. Never had a problem to have upgrade before. Is that a new thing? So w...

My plan

Hi I need help my contract finished in August which I paid and just had my bill come through and it’s still saying the same amount when I don’t need to pay that amount again as my contract should be finished what do I do and do I need to cancel my co...

Server Error

Hello.   Today I paid twice for a £13.50 data pack and once for a £10 data pack for my number and each time it shows me the same error.  So far you have charged me £37 and nothing works from the data pack I paid for.  It shows me Internal server erro...

Help please

Hi everyone Can't get to speak to a human But a contract is missing on My3 so I can't see bills or when my contract ends I keep logging in to the account by the handset but it still doesn't show missing contract any ideas what to do before I go to th...

Senmum by Fledgling
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Can’t top up

I’m trying to top up my account. I put my card details but it says that my card doesn’t work. I’ve checked so many times and my card DOES work. I can pay for any other stuff online, but three keeps telling me that I need to try another card since my ...