App not showing all my accounts

[Kim58]

I have 3 contracts with 2 mobile numbers and wi fi account, but can only access 2 of these on my 3 app. 

[shane6784]

I have tried the chat from the link provided. There's zero help here. I've been number 1 for over 2 hours. Screenshot is an example. 

 

[shane6784]

Yes that's correct and it's been fully explained as I mentioned in my previous comment. 

[PeteG]

Hello, Kim. 

It sounds like one of the lines is not sitting within the same account as the other two. This effectively means you have two accounts. 

To remedy the issue, reach out to the Support Team and advise them you'd like to have the number that's separate from the other ones merged into a single account. 

Pete.

[Shane67841]

Its now February 12th 2025. Absolutely no help. Useless staff. 

[JadeF]

Did you manage to come chat with the team on the link that was provided, @Shane67841?

If so, what have the team advised? 

Jade