cancel
Showing results for 
Search instead for 
Did you mean: 

App not showing all my accounts

Kim58
Fledgling

I have 3 contracts with 2 mobile numbers and wi fi account, but can only access 2 of these on my 3 app. 

12 REPLIES 12
shane6784
Fledgling

I have tried the chat from the link provided. There's zero help here. I've been number 1 for over 2 hours. Screenshot is an example. 

Screenshot_20241018_180307_Samsung Internet.jpg

shane6784
Fledgling

Yes that's correct and it's been fully explained as I mentioned in my previous comment. 

PeteG
Community Support Team
Community Support Team

Hello, Kim. 

It sounds like one of the lines is not sitting within the same account as the other two. This effectively means you have two accounts. 

To remedy the issue, reach out to the Support Team and advise them you'd like to have the number that's separate from the other ones merged into a single account. 

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.