App saying not connected to the internet
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on โ05-12-2024 09:41 AM
Hi all,
I have just joined three payg and downloaded the app. I am trying to go to my account however I keep getting the error "you're not connected to the internet" when I most definitely am. Apart from the delete and reinstall, any other suggestions?
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My3 App
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New Pay As You Go

on โ05-12-2024 11:02 AM
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on โ05-12-2024 11:02 AM
If it were me Iโd connect to WiFi if you can just in case. And youโd be surprised how things like this can be sorted by switching your handset off and then on again. Give those suggestions a try.
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on โ05-12-2024 11:26 AM
I am. That's how I know I most definitely am connected

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on โ05-12-2024 11:31 AM
Fair point! Then short of 1) Ensuring you have the correct app (payg as opposed to pay monthly) installed;sorry but you never know. 2) Deleting and reinstalling the app 3) Reset the network settings on your phone. If these donโt help your only option is to start a live chat with customer service. I must admit Iโve personally not come across this before so I wish you well in getting it sorted
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on โ05-12-2024 01:12 PM
Thank you, tried all of those things. I'm sure it's just a bug or something as I can use the website. Will wait for an update and if not fixed might contact them. Not sure I have the energy right now haha

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on โ05-12-2024 01:16 PM
lol ok all understood!

