App saying not connected to the internet

[Choo_choo84]

Hi all,

I have just joined three payg and downloaded the app. I am trying to go to my account however I keep getting the error "you're not connected to the internet" when I most definitely am. Apart from the delete and reinstall, any other suggestions? 

[Anonymous]

If it were me I’d connect to WiFi if you can just in case. And you’d be surprised how things like this can be sorted by switching your handset off and then on again. Give those suggestions a try.

[Choo_choo84]

I am. That's how I know I most definitely am connected

[Anonymous]

Fair point! Then short of 1) Ensuring you have the correct app (payg as opposed to pay monthly) installed;sorry but you never know. 2) Deleting and reinstalling the app 3) Reset the network settings on your phone. If these don’t help your only option is to start a live chat with customer service. I must admit I’ve  personally not come across this before so I wish you well in getting it sorted 

[Choo_choo84]

Thank you, tried all of those things. I'm sure it's just a bug or something as I can use the website. Will wait for an update and if not fixed might contact them. Not sure I have the energy right now haha 

[Anonymous]

lol ok all understood!