App stating my bill is overdue

[Nicole1992]

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but realised I wouldn’t have anyway because the payment was actually taken from my bank account on the day it was due, I’ve just checked. Is this just a glitch in the app? I do have issues with the app from time to time. 

[Nicole1992]

Thank-you Jonathan!

[Colin64]

Hiya Nicole, exactly the same thing has happened to me on the app.  Money taken 20th Jan, but app states overdue.

[Nicole1992]

Hi Colin, I have spoken to someone from Three on the phone and they have confirmed it’s an app error. I hope this helps!

[Colin64]

Many thanks Nicole for the update.  I have since looked in app and online and 3 appear to have fixed the error.

[Rocketdog73]

Odd that the issue is happening on my account over a week later despite it being resolved on yours. I wonder how many other accounts have had the errors fixed?

[JonathanB]

Fab news @Colin64, glad to hear this is back to normal now. Please let us know if you see any more unexpected messages or glitches on the Three App.

[Nicole1992]

Hi Colin, I’ve never had this problem before but thought it was strange as I haven’t been cut off etc. I can still make and receive calls. I will speak to them today, if I have any updates I will let you know. 

[Paddiewack]

If you’re absolutely certain the payment was taken without a hitch (sorry don’t mean to sound condescending) then your only way forward is to call 333 and speak to customer service. Sorry but that’s the only answer you’re likely to get on this forum 

[Nicole1992]

No thats great, thank-you for your help!