allowance
I visited a new country just yesterday and all my deta allowance and calling credits that I have I'm not able to use
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Question on Go Roam in EU countries by using pay as you go
Hello thereI have been in another European countries for about 1 month, and I have to go for the next preceding month before returning to the UKI understand that there is a 12GB fair use policy limit every month for Go Roam in EU countries, what I wo...
Feedback
Good afternoon, I would love to leave a review for one of your advisors, her name is Shalon Bardeskar, I hope I spell it correctly, she was a lovely and extremely helpful person to talk to, she was the only one that really helped me since I started t...
Problem Cancelling Add-ons
I have tried to cancel my add-on via the app and even through online live chat however it is still showing up on my account. Live chat I was told it has been cancelled but on my account it states the add-on is on going. I am a little frustrated now s...
Change to E Sim
Hi, I need to change my physical sim to an e-sim. Please advise how I can do this.Thanks
Three app
Any idea why since upgrading I can no longer view my bills in the app and keep getting this message? Been happening for last two months, was fine before upgrade. Thank you
Junk Folder.
Hello everyone, ALL my emails from the forum are being send right into my junk folder. Anyway I can stop this. ? iPhone 13. Three Broadband. standard iPhone email appthe “this is not junk” option doesn’t seem to be available. TIA.
is it possible to reactivate one month unlimited sim?
Greetings, I purchased a one month unlimited SIM for 3 from Amazon.co.uk for a trip to London and Torquay, back in May and it worked okay. I'm heading back through France on the 8th and wonder if it's possible to activate it again? I tried signing up...
Spend Cap
Looking at the ‘My3’ App; cannot see ability to update/ set ‘spend caps’ - so is this still only done via a call ? As would be good if able to update online?
change username
had message when joining community it auto set my username as phone number so need to reset to username but can't find setting to do this?
