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App stating my bill is overdue

Nicole1992
Regular

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but realised I wouldn’t have anyway because the payment was actually taken from my bank account on the day it was due, I’ve just checked. Is this just a glitch in the app? I do have issues with the app from time to time. 

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JonathanB
Community Moderator
Community Moderator

Hi @Nicole1992@Colin64,

Thanks for reporting this, I've passed on your feedback so that an internal team can look into if there's an issue with the app. If you've any concerns that there could be a late payment you can also get in touch with 333 or using the options here as @Paddiewack suggested.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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Nicole1992
Regular

No thats great, thank-you for your help!